Wakanow Job Vacancy for a PSS Portfolio Associate

Wakanow is Africa’s leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

We are recruiting to fill the vacant position below:

Job Title: PSS Portfolio Associate
Job Opening ID: WKN/32/JB
Location: Lekki, Lagos
Job Description

  • The PSS Portfolio Associate is responsible for managing individual portfolios for the PSS department and also handles PSS operations.

Responsibilities

  • PSS Portfolio management and reporting
  • Timely closure of Customer’s Transactions/response to customer’s E-mail/Complaints
  • Creation of customer’s loan account
  • Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions/penalties be taken when appropriate
  • Customer Education (Product Education)
  • Providing assistance to Outlets on PSS breakdown challenges where necessaries.
  • Provides assistance by responding to customer enquiries through all approved channels
  • Timely closure of request made through our online platform (Booking Report)
  • Assist in attending to Walk-in customers where needed.
  • Keep track of non-performing loan (NPL) and interact with customers to ensure payments are made
  • Ensure daily reporting of all transactions consummated on a daily basis
  • Assist in tracking all tickets not paid for and needed to be cancelled at least 7 days to travel

Requirement

  • Candidates should possess relevant qualifications.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  21st July, 2017.

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