VoguePay recruitment for a Graduate Customer Support Officer

VoguePay.com, as the leading online payment processor whose vision is to offer buyers and sellers a secure and easy-to-use means of transacting business online. We hereby require application from suitably qualified candidate to fill the vacant position of:

Job Title: SPC Customer Support Officer
Location: 
Lagos
Job Description
Includes and not limited to the followings:

  • Provide first level support for Sms Portal Creator clients.
  • Must be effectively manage different communication channels
  • Direct or route customer calls to appropriate personnel for assistance.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Recommend and implement updates and upgrade options for S Portals
  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Research, prioritize and resolve customer issues in timely and accurate fashion
  • Maintain documentation of customer inquiries and responses for future reference.

Skills and Requirements

  • Sound knowledge of HTML, CSS , Java-script and PHP,MYSQL.
  • Ability to work on/with Joomla CMS.
  • Good communication skills
  • Must be learn able and teachable.
  • Must have Customer Relation skills and customer satisfaction orientation.
  • Must be creative and initiative.
  • Possess minimum of B.Sc / HND
  • Must not be more than 28 years of age.
  • Excellent IT/software/technical skills.
  • Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.
  • Must be able to work under pressure.
  • Must be able to work with or without supervision.

How to Apply
Interested and qualified candidates should send their CV’s and cover letter to: [email protected]

Note: Use the position applied for as the subject of application

Application Deadline  11th October, 2016

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