StreSERT Services Limited – Our client is a travel and tour organization mostly into general ticketing, tours and hotel reservations.
We are recruiting to fill the position of:
Job Title: Ticketing & Reservation Executive
Ref Code: Reservation Executive
Locations: Ogudu GRA, Lagos State.
- Make and confirm reservations for transportation or lodging, deliver tickets, contact individuals and groups to inform them of package tours; provide tourists with travel information.
- Make and confirm reservations for transportation and accommodations.
- Answer enquiries regarding information such as schedules, accommodations, procedures, and policies.
- Develops credible working relationships with key interfaces – Corporate & individual in order to develop the organizations awareness and image, lead the contract negotiations and develop strong partnerships.
- Ensures clear communication framework between colleagues of other departments when applicable.
- Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often in advance.
- Deals with customer enquiries and aiming to meet their expectations.
- Sells and assembles tickets for transmittal or mailing to customers.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Prepare customer invoices and accept payment.
- Enhances and maximise on established relationships and nurture and develop new contacts and business.
- Strives to find creative and innovative methods to maximise the organizations exposure and results in the market.
Desired skills, Experience & Qualification
- Be an excellent communicator
- Must have at least two (2) years ticketing experience in a travel and tours organization
- Must be able to use the Amadeus/Sabre ticketing software
- Must be a graduate (HND/B.Sc)
- Customer service oriented
- Be persuasive and diplomatic
- Have a good business awareness
Method of Application
Interested and qualified candidates should send their CV’s to: [email protected] using “Reservation Executive” as subject of application.
Application Deadline 15th October, 2015.