Technical Support Engineers Needed At Swift Networks Limited

Job Objective

To be part of the driving force of Swift’s business performance in the FTTx Unit, accountable for project/customer retention, brand awareness and new project delivery

Key Output

  • Delivery of timely FTTx solutions to exceed customer expectations
  • Manage existing and new customers to position the company as a partner of choice
  • Deliver new business opportunities among assigned FTTx tasks
  • Able to use good communication skills to achieve customer retention within the business.
  • Ensure all customer queries are attended to and resolved promptly
  • Contributes to team effort by accomplishing related results
  • Implement sales plans and provide customers with reliable FTTx experience
  • Treat our customers with dignity and respect with the aim of guaranting quality experience from purchase to service usage
  • Able to work under pressure and on shift  basis (Weekends and Public Holidays inclusive)
  • Carry out other assigned responsibilities by the head of unit

Knowledge,Skills and Competence

  • Ability to work under intense pressure and meet tight timelines
  • Time management and Excellent communication skills
  • Strong relationship management skills
  • Persuasion, tenacity and willingness to learn
  • A good first degree, not less than a 2:1 (Second Class (Upper)) in a related discipline from a reputable university
  • Minimum of 3 years cognate experience on customer service/field support for enterprise solutions/FTTx

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