IT Support Technician Job in Lagos at Beta Computers Limited

Beta Computers Limited, incorporated in February, 1989, is an Information Technology Solutions Company.

Beta Computers Limited is recruiting to fill the position of:

Job Title: IT Support Technician
Location:
 Lagos
Job Description

  • You will be responsible for front line support and troubleshooting with customers by identifying and addressing usability problems. Ensuring both the customer and the service desk team leader are kept informed.
  • To mentor, train and provide the necessary support and assistance to the support team members.
  • To log incoming support issues and coordinate with support staff if necessary to address the issues.
  • Document resolutions for future reference using the company’s systems and procedures.
  • To deliver Personal Key Performance Indicators.
  • Build excellent working relationships with key internal and external clients.
  • To refer to the Service Desk Team Leader any issues that need to be brought to his attention that may affect the business, its reputation and/or quality of service.
  • To ensure the knowledge management and data capture processes are adhered to.
  • Respond quickly and efficiently to incidents and ensure that customers are kept informed.
  • Deliver a high level of customer service through a positive customer focused attitude.
  • To refer to the service desk team leader any issues that need to be brought to his attention that may affect the business, its reputation and/or quality of service.
  • Ensure the company’s systems and procedures are followed, including updating spreadsheets as required; back up checks and anti-virus.

Experience Required

  • Previous experience in a remote IT support role and/or IT service desk environment.
  • High level of expertise in desktop support to include Windows XP, Vista 7, 8 and 10 and knowledge of working on Windows based Servers.
  • Flexibility in assigned working hours and ability to travel.
  • Microsoft certification desirable but not essential.
  • Energetic and positive approach to rapidly evolving changes and challenges of a complex workplace.
  • Good organisational skills and an ability to work under pressure
  • Ability to lead by example and positively influence team members and colleagues.


How to Apply

Interested  and qualified candidates should send their application letters and CV’s to: [email protected]

Application Deadline  30th October, 2016. 

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.

Speak Your Mind

*


Get a Job Today with Joblanda


Reports released in early 2016 reveal more than 1.3 million Nigerians suffered job losses during the second quarter of 2015 alone, bringing the country's total unemployment rate to greater than 6 million individuals. In an effort to combat these statistics, staffing and education advancement advocate Joblanda has launched increased efforts to work with those affected by Nigeria's diminishing employment availability.

Joblanda is focused on delivering employment, career, and educational advancement opportunities to Nigerians who are seeking them. Built on the premise of doing more than just collecting and listing vacancies, we also help ensure each vacancy is well-matched to the job seeker by organizing the listings by required academic qualifications, years of experience, and industries of expertise.

In order to drive individual and collective economic growth, we also disseminate information about scholarships and educational opportunities as well as events and initiatives that can help people advance to a better career. We want to assist people In gaining the tools and information they need to live a better life, and we know that finding a great career is vital to accomplishing that goal.

joblanda gif

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.