Supervisor Job Vacancy at Konga

Konga Online shopping in Nigeria for phones, clothes, home & kitchen, computers and more at best prices on Konga.com. Enjoy fast delivery service. Buy now!

Job Title:  Supervisor, Quality Monitoring

Job Description 
Implement strategic plans, supervises quality assurance personnel, and allocates resources for the quality monitoring team.

Reporting Line  
Manager, Quality Monitoring and Knowledge Management

Duties & Responsibilities

  • Supervises daily activities of the quality assurance team. This includes creation, review or revision of policies that affect processes in a working environment.
  • Conduct periodic on the job training tasks in the area of quality control and lead QA team through an audit control review.
  • Allocate resources properly according to schedules
  • Constantly respond to QA specialists needing assistance with their quality control programs.
  • Co-ordinate day-to-day performance and quality monitoring exercises.
  • Co-ordinate Calibration sessions between the QA Specialist and Contact Centre Team leaders.
  • Generate evaluation reports for all the units in the Customer Experience Team.
  • Create investigation reports based on trends, Customer issues/enquiries and business KPIs
  • Coordinates with the Manager, Quality Monitoring & Knowledge Management to discuss quality control standards.
  • Perform any other duties as assigned by the Manager, Quality Monitoring and Knowledge Management

Skills & Competencies 

  • Problem Solving
  • Verbal Communication
  • Excellent analytical skills
  • Good telephone etiquette
  • Customer Service
  • Quality Focus
  • Knowledge of Microsoft tools
  • Written Communication
  • High level of tolerance
  • Coaching Skills
  • Ability to multi-task
  • Ability to take initiative

Qualifications & Experience   

  • Bachelor’s degree required.
  • Experience in coaching and training individuals or groups required.
  • Excellent written, verbal, analytical and communication skills.
  • Minimum of 2 years’ experience in customer service.

How to Apply

Interested and suitably qualified candidates should click here to apply online.

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.

Speak Your Mind

*

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.