Resource Intermediaries Limited Vacancy for an Operations Executive (Travel Agency)

Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development.

Job Title:  Operations Executive (Travel Agency)

Responsibilities:

  • Keep track of travel agency customers’ awareness of Amadeus functionalities; identify their needs for training and planning.
  • Answer phones calls/emails  and assigned cases and provide excellent customer service in a timely and efficient manner
  • Collaborate with team members on knowledge transfer, support policies, procedures and standards
  • Responding within agreed time limits to calls , mails and requests from customer
  • Define training modules with subject contents, objectives and timeframe.
  • Compile Helpdesk reports and ad-hoc service reports.
  • Schedule, optimize and promote in-house and on-site training sessions and conduct the courses.
  • Create, maintain and distribute training documentations in accordance to Amadeus standard.
  • Visit travel agency periodically to ascertain genuine problems and solve or recommend solution.
  • Create and maintain different training sessions and statistical reports.
  • Keep up to date records of trained travel agents
  • Provide problem analysis and resolve customers’ issues with aid of available Amadeus helpdesk tool (e.g. CRM, win@proach, e-supportcenter etc.
  • Ensure accurate call comments are entered and appropriate information are provided in a log cases
  • Ensure call standards are maintained with respect to greetings, problem escalation, proposed solution and conclusion

Education: 

  • Relevant First Degree

Experience:

  • 2-3 years relevant experience in a travel agency

How to Apply
Interested and qualified candidates should Click Here to Apply

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