Rembrandt Global Solutions Job Vacancies in Nigeria

Rembrandt Global Solutions (RGS) is a reputable VAS IT solutions company that requires the services of a qualified individual to fill this position of Shop-Floor-Manager in Lagos, Owerri and Warri.

Job Title:  Shop Floor Manager

Key Responsibilities:

  • Define and communicate customer sales standards.
  • Oversee the achievement and maintenance of agreed customer service levels and standards.
  • Direct the daily operations of the customer sales team.
  • Plan, prioritize and distribute work tasks to ensure proper functioning of the team.
  • Ensure the necessary resources and tools are available for quality customer sales/service delivery.
  • Listening to customer requirements and presenting appropriately to make a sale.
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
  • Monitor accuracy of reporting and data base information.
  • Identify and implement strategies to improve quality of sales, service, productivity and profitability.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Conduct regular general store housekeeping to ensure store is clean and tidy.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Liase with company management to support and implement growth strategies.
  • Co-ordinate and manage customer service projects and initiatives.
  • Assign service orders to technicians and ensure a first in/first out workflow.
  • Ensure all orders are properly documented and released for pick-up.
  • Responsible for preparation of work schedules.
  • Evaluate and manage performance of staff.
  • Identify and address staff training and coaching needs.

Desired Qualities
Knowledge/Skills/Ability:

  • Deep knowledge of OEM products.
  • Interpersonal skills with people at all levels.
  • Decision making skills.
  • Planning and organizing capability.
  • Stress tolerance.
  • Problem solving and trouble shooting skills
  • Ability to ensure that the highest standard of quality in customer service is achieved.
  • Customer service focus.
  • Supervisory skills.
  • Problem analysis & solving.

Education and Experience:

  • A relevant Bachelor’s degree (Professional Qualification will be an added advantage)
  • In-depth knowledge of customer sales/service principles and practices.
  • Proficiency in MS Office applications.
  • 3-4 years customer sales experience in a reputable organization.

Other Attributes:
The candidate must be a MALE, good looking, approchable. Vacancies exist in Lagos, Warri and Owerri

How to Apply

Interested Applicants should send their CV to [email protected], quoting ‘Shop Floor Manager’ as subject of the mail.

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Reports released in early 2016 reveal more than 1.3 million Nigerians suffered job losses during the second quarter of 2015 alone, bringing the country's total unemployment rate to greater than 6 million individuals. In an effort to combat these statistics, staffing and education advancement advocate Joblanda has launched increased efforts to work with those affected by Nigeria's diminishing employment availability.

Joblanda is focused on delivering employment, career, and educational advancement opportunities to Nigerians who are seeking them. Built on the premise of doing more than just collecting and listing vacancies, we also help ensure each vacancy is well-matched to the job seeker by organizing the listings by required academic qualifications, years of experience, and industries of expertise.

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