Rembrandt Global Solutions Job Vacancies in Nigeria

Rembrandt Global Solutions (RGS) is a reputable VAS IT solutions company that requires the services of a qualified individual to fill this position of Shop-Floor-Manager in Lagos, Owerri and Warri.

Job Title:  Shop Floor Manager

Key Responsibilities:

  • Define and communicate customer sales standards.
  • Oversee the achievement and maintenance of agreed customer service levels and standards.
  • Direct the daily operations of the customer sales team.
  • Plan, prioritize and distribute work tasks to ensure proper functioning of the team.
  • Ensure the necessary resources and tools are available for quality customer sales/service delivery.
  • Listening to customer requirements and presenting appropriately to make a sale.
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
  • Monitor accuracy of reporting and data base information.
  • Identify and implement strategies to improve quality of sales, service, productivity and profitability.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Conduct regular general store housekeeping to ensure store is clean and tidy.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Liase with company management to support and implement growth strategies.
  • Co-ordinate and manage customer service projects and initiatives.
  • Assign service orders to technicians and ensure a first in/first out workflow.
  • Ensure all orders are properly documented and released for pick-up.
  • Responsible for preparation of work schedules.
  • Evaluate and manage performance of staff.
  • Identify and address staff training and coaching needs.

Desired Qualities

  • Deep knowledge of OEM products.
  • Interpersonal skills with people at all levels.
  • Decision making skills.
  • Planning and organizing capability.
  • Stress tolerance.
  • Problem solving and trouble shooting skills
  • Ability to ensure that the highest standard of quality in customer service is achieved.
  • Customer service focus.
  • Supervisory skills.
  • Problem analysis & solving.

Education and Experience:

  • A relevant Bachelor’s degree (Professional Qualification will be an added advantage)
  • In-depth knowledge of customer sales/service principles and practices.
  • Proficiency in MS Office applications.
  • 3-4 years customer sales experience in a reputable organization.

Other Attributes:
The candidate must be a MALE, good looking, approchable. Vacancies exist in Lagos, Warri and Owerri

How to Apply

Interested Applicants should send their CV to [email protected], quoting ‘Shop Floor Manager’ as subject of the mail.

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