Recruitment at First Point Group for Data Analysts – Nokia Nigeria

At First Point Group we’ve made the global telecoms recruitment industry our business. For clients such as Ericsson, Huawei and Nokia Networks, the strategic contribution of FPG, a trusted global partner who knows their industry inside out, is an invaluable business asset.
Over the years, we’ve gained deep industry expertise and experience, and developed close relationships with a vast network of telecoms professionals around the world. As a result, we’re perfectly placed to help our clients and candidates deliver the next generation of technology.
We are recruiting to fill the position of:

 

 

Job Title: Data Analyst – Nokia Nigeria
Location: Nigeria
Start Date: 1st October, 2017.
Duration: 6 Months Extendable
Role Description

  • Customer Experience business strategy and priority.
  • Usage analysis and correlation to Network issues.

Role Responsibilities

  • Identify and assess the customer and business impact of CEM insights, network performance and service degradation including inputs from customer complaints, BSS systems and usage pattern changes.
  • Interact with the customer or network operations team to acertain the customer and business impact
  • Recommend and help in prioritization of resolution of the multiple customer facing issues and service issues.
  • Proactively analyze the customer complaint trends (if available) to inform Ops manager
  • Calculate and quantify the business impact for CEM insights and network performance degradation incidents.
  • Monitors and records service usage trends per location, per device type and app type.
  • Maintain a knowledge base of high usage and high value touch points and high impact geographies

Competence and Skill requirements

  • Deep understanding of CEM use cases, data model, traffic flow.
  • Telecom trends,
  • Device analysis, and operator business priorities

Client to Provide:

  • Business expenses outside home based

Consultant to Provide:

  • Accommodation
  • Transport
  • Flight from home country
  • Visa and work permit costs
  • Local tax
  • Travel and medical insurance
  • Food and laundry


How to Apply

Interested and qualified candidates should:
Click here to apply

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