Recent Job at Emagine International for Technical Marketing Operations Specialist

Emagine International – Founded in 1998 by CEO David Peters, Emagine is an innovator in software and services for the global Communication and Digital Service industries. Our people have decades of hands-on international industry experience, holding senior technical, marketing and management roles in CSPs/DSPs in the USA, India, Africa and Asia Pacific.
We are recruiting to fill the position below:

 

Job Title: Technical Marketing Operations Specialist
Location:
 Nigeria
Job Description
To ensure assigned support tasks are completed to a high quality standard and within the required Service Levels (SLA).
The key outcomes of the role are:

  • Assigned Jira tasks completed with quality and within SLA.
  • High-quality campaign design and implementation.
  • Our client is satisfied with service delivery.
  • System is monitored and support tasks are performed to enable CLM solution to run as expected.

Experience/Qualifications

  • At least 4-5 years experience within a Technical Support Analyst role, coupled with 2-4 years of supervisory experience.
  • Previous production system support work – 3+ years.
  • Knowledge of Windows and Unix or Linux operating systems.
  • Superior knowledge and experience in the operation of campaign management applications and services.
  • Exceptional SQL preferably in an Oracle environment.
  • Knowledge of Oracle utilities e.g. SQL Plus, Import / Export, SQL Loader beneficial.
  • Industry experience in Telco or CRM/marketing industries highly beneficial.

Key Result Areas
Technical Marketing Operations:

  • Complete assigned tasks with quality and to SLA.
  • Configure and test new and updated campaigns
  • Ensure campaigns are running as planned.
  • Campaign Design and Implementation
  • Complete monitoring and maintenance actions to maintain high system performance and service availability.
  • Schedule and produce campaign and operational reports;
  • Deliver Ad-hoc reports on campaigns and operational performance
  • Design and document campaigns and reports to meet the client brief.
  • Implement and QA campaigns and reports to ensure delivery to a high standard.

Relationship Management:

  • Build and maintain relationships with key client stakeholders (CVM, Campaign Management, IT).

Continuous Improvement:

  • Identify areas of concern and poor performance (system) and provide solutions to resolve – both short term and long term

Attributes/Behaviours:

  • Be a self-starter; proactive; flexible and determined.
  • Be able to work under pressure of tight deadlines and often-changing requirements.
  • Ability to drive continual improvement.
  • Ability to build relationships with end-users, senior executives within business and IT.
  • Excellent organisational and time management skills.
  • Strong analytical and problem solving skills.
  • Be client focused; an advocate for Emagine.
  • Be an excellent communicator (written and verbal) – liaising between the client-site technical teams and the development team in Sydney.
  • Ability to adapt to new changes and learn quickly.
  • Ability to share knowledge and contribute to a team.

 

How to Apply
Interested and qualified candidates should:
Click here to apply

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