Quality Assurance Officer Job in Abuja at AS Operations West Africa Ltd. (ASO)

AS Operations West Africa Ltd. (ASO) is a Nigeria-registered subsidiary of Adam Smith International (ASI). ASO provides operational support to three DFID-funded projects in Nigeria, i.e. NIAF, GEMS and ENABLE. Operational services include IT and Communications; Residential and Hotel Accommodations; Administrative Support; Domestic Ground and Air Transportation; International Travel and Protocol; and, Security Services.

AS Operations West Africa Ltd. (ASO) is recruiting to fill the position below:

Job Title: Quality Assurance Officer
Location:
Abuja
Job Summary

  • Based in Abuja, this position is accountable for the quality assurance and performance improvement (QAPI) system of a mid-sized operational services company.
  • This is a administrative position which provides operational support to the client by monitoring operations and testing outputs of the following: fleet management, property, IT and Communications, and protocol services
  • Compensation is based on an established, posted pay scale. The position is classified as Administrative Services Level 6 (developmental)
  • Among our clients is a leading international advisory firm that works throughout the world to help reform and improve economies and institutions

Responsibilities

  • Developing and implementing a continuous process for monitoring all areas of operations and testing outputs;
  • Documenting and reporting on client complaints; and
  • Providing regular feedback to management on the quality assurance program.
  • Identifying trends in error reporting and implementing systems for improving service delivery;
  • Creating surveys to assess client satisfaction;

Knowledge, Skills and Abilities:

  • Ability to use a personal computer, Excel and Word;
  • Ability to effectively prioritize tasks; and
  • Knowledge of data collection through surveys.
  • Ability to communicate effectively, orally and in writing (English is required for this position);
  • Ability to write and implement policies and procedures;

Education and Experience

  • MSc Degree in Business Administration;
  • Extensive operational experience; and
  • Experience with the use of a variety of computer applications including Excel and Word.
  • Experience developing surveys and collecting data using surveys;
  • Experience writing policy, handbooks, guidelines and manuals;

How To Apply
Interested and qualified candidates should send their applications and CV’s to: [email protected] using Quality Assurance Officer” in the email subject line.

Your application package should include:

  • A cover letter detailing how you meet the Education and Experience requirements;
  • Your CV; and
  • Contact details for three recent work-related referees

Note

  • Only applicants who meet the Education and Experience requirements will be contacted. If you do not meet these, you need not apply.
  • ASO is committed to the principle of equal employment opportunity and providing a work environment free of discrimination and harassment. All employment decisions at ASO are based on business needs, job requirements and individual qualifications.

Application Deadline  27th May, 2016 at 1600hrs (WAT).

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.

Speak Your Mind

*

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.