Quality Assurance Officer Job in Abuja at AS Operations West Africa Ltd. (ASO)

AS Operations West Africa Ltd. (ASO) is a Nigeria-registered subsidiary of Adam Smith International (ASI). ASO provides operational support to three DFID-funded projects in Nigeria, i.e. NIAF, GEMS and ENABLE. Operational services include IT and Communications; Residential and Hotel Accommodations; Administrative Support; Domestic Ground and Air Transportation; International Travel and Protocol; and, Security Services.

AS Operations West Africa Ltd. (ASO) is recruiting to fill the position below:

Job Title: Quality Assurance Officer
Job Summary

  • Based in Abuja, this position is accountable for the quality assurance and performance improvement (QAPI) system of a mid-sized operational services company.
  • This is a administrative position which provides operational support to the client by monitoring operations and testing outputs of the following: fleet management, property, IT and Communications, and protocol services
  • Compensation is based on an established, posted pay scale. The position is classified as Administrative Services Level 6 (developmental)
  • Among our clients is a leading international advisory firm that works throughout the world to help reform and improve economies and institutions


  • Developing and implementing a continuous process for monitoring all areas of operations and testing outputs;
  • Documenting and reporting on client complaints; and
  • Providing regular feedback to management on the quality assurance program.
  • Identifying trends in error reporting and implementing systems for improving service delivery;
  • Creating surveys to assess client satisfaction;

Knowledge, Skills and Abilities:

  • Ability to use a personal computer, Excel and Word;
  • Ability to effectively prioritize tasks; and
  • Knowledge of data collection through surveys.
  • Ability to communicate effectively, orally and in writing (English is required for this position);
  • Ability to write and implement policies and procedures;

Education and Experience

  • MSc Degree in Business Administration;
  • Extensive operational experience; and
  • Experience with the use of a variety of computer applications including Excel and Word.
  • Experience developing surveys and collecting data using surveys;
  • Experience writing policy, handbooks, guidelines and manuals;

How To Apply
Interested and qualified candidates should send their applications and CV’s to: [email protected] using Quality Assurance Officer” in the email subject line.

Your application package should include:

  • A cover letter detailing how you meet the Education and Experience requirements;
  • Your CV; and
  • Contact details for three recent work-related referees


  • Only applicants who meet the Education and Experience requirements will be contacted. If you do not meet these, you need not apply.
  • ASO is committed to the principle of equal employment opportunity and providing a work environment free of discrimination and harassment. All employment decisions at ASO are based on business needs, job requirements and individual qualifications.

Application Deadline  27th May, 2016 at 1600hrs (WAT).

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