Pal Pensions Graduate Job Vacancies in Nigeria, March 2016

We are a licensed Pension Fund Administrator with over 7 years of professional experience in Pension Funds Administration.

We were incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004. Pensions Alliance Limited is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company Limited.

Job Title:  Bilingual Call Centre Agent – NYSC Intern

Job Description

  • Log on to Fonality and CRM between 8am-5pm
  • Answer phone promptly – 100% of all calls must be picked
  • Promptly respond to customer request both telephony and email
  • Ensure an AHT of 2.15min per call
  • Log all queries received on CRM immediately
  • Research required information using available resources

Others Include:

  • Display polite phone etiquette while receiving customer’s call
  • Provide customers with product and service information
  • Identify, troubleshoot and resolve customer issues using the computer system – CRM
  • Interpret, verify and accurately enter data in CRM in processing customer’s call
  • Follow-up on customer enquiries not immediately resolved
  • Learn, understand and maintain knowledge of products and services offered by the company
  • Collect accurate and complete information from customers
  • Communicate with other units and all members of Customer Service Team
  • Attend and participate in company Quality Assurance and Compliance in-service/training programs on an ongoing basis
  • Collate report weekly
  • Research contribution issues and resolve
  • Recognize, document and alert supervisor of trends in customer calls
  • Recommend process improvements

Desired Qualities

  • Bachelor’s Degree in any discipline
  • Proficient in relevant computer applications:(Microsoft Office Suite)
  • Required language proficiency – Ability to speak two Nigerian Languages
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes

Click Here to Apply for this Position

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