Pal Pensions Graduate Job Vacancies in Nigeria, March 2016

We are a licensed Pension Fund Administrator with over 7 years of professional experience in Pension Funds Administration.

We were incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004. Pensions Alliance Limited is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company Limited.

Job Title:  Bilingual Call Centre Agent – NYSC Intern

Job Description

  • Log on to Fonality and CRM between 8am-5pm
  • Answer phone promptly – 100% of all calls must be picked
  • Promptly respond to customer request both telephony and email
  • Ensure an AHT of 2.15min per call
  • Log all queries received on CRM immediately
  • Research required information using available resources

Others Include:

  • Display polite phone etiquette while receiving customer’s call
  • Provide customers with product and service information
  • Identify, troubleshoot and resolve customer issues using the computer system – CRM
  • Interpret, verify and accurately enter data in CRM in processing customer’s call
  • Follow-up on customer enquiries not immediately resolved
  • Learn, understand and maintain knowledge of products and services offered by the company
  • Collect accurate and complete information from customers
  • Communicate with other units and all members of Customer Service Team
  • Attend and participate in company Quality Assurance and Compliance in-service/training programs on an ongoing basis
  • Collate report weekly
  • Research contribution issues and resolve
  • Recognize, document and alert supervisor of trends in customer calls
  • Recommend process improvements

Desired Qualities

  • Bachelor’s Degree in any discipline
  • Proficient in relevant computer applications:(Microsoft Office Suite)
  • Required language proficiency – Ability to speak two Nigerian Languages
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes

Click Here to Apply for this Position

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Reports released in early 2016 reveal more than 1.3 million Nigerians suffered job losses during the second quarter of 2015 alone, bringing the country's total unemployment rate to greater than 6 million individuals. In an effort to combat these statistics, staffing and education advancement advocate Joblanda has launched increased efforts to work with those affected by Nigeria's diminishing employment availability.

Joblanda is focused on delivering employment, career, and educational advancement opportunities to Nigerians who are seeking them. Built on the premise of doing more than just collecting and listing vacancies, we also help ensure each vacancy is well-matched to the job seeker by organizing the listings by required academic qualifications, years of experience, and industries of expertise.

In order to drive individual and collective economic growth, we also disseminate information about scholarships and educational opportunities as well as events and initiatives that can help people advance to a better career. We want to assist people In gaining the tools and information they need to live a better life, and we know that finding a great career is vital to accomplishing that goal.

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