Operation Supervisor Vacancy in a Courier company in Lagos

Stresert Services Limited – A Lagos based Courier company with fleet of bikes, requires the service of a suitably qualified candidate who will be responsible for the daily operations and supervision of the business, to fill the position below:

Job Title: Courier Operation Supervisor

Location: Lagos

Job Summary

  • The Operations Supervisor is responsible for ensuring efficient functioning of the courier unit by planning, managing couriers as well as resolving customers’ issues, complaints and escalations.


  • Workflow Management; establishes internal guidelines and procedures for the operations department to ensure high performance from the department
  • Implements adequate workflow systems, monitoring mechanisms, and control mechanisms to ensure the expected service levels are delivered
  • Interacts with various business units (Customer Service, Operations, Logistics & Cargo) to plan and execute Client requirements
  • Develops and implements required procedures and policies in order to continuously improve operational efficiency in courier service
  • Ensures service levels in terms of delivery and collection are met through monitoring of service levels returns
  • Ensures proper resource utilization and rationalization including human resource and the required work tools
  • Maintains Proof of delivery (POD) management and imputation on excel sheet
  • Participates in budgeting and budget implementation process for the courier services business
  • Mentors operations team and provides ‘hands-on’ technical leadership as required
  • Financial responsibility for revenue growth, cost control, debt collection and overall responsibility for budgetary deliverables in courier operations
  • Market intelligence gathering through monitoring competitor activities and generation and analysis of reports pertaining to the same
  • Ensures that operational procedures are in place to ensure safe collection and dispatch of customer’s items and maintenance of data and records thereof
  • Takes total charge of the mail room; Plans and assigns route for the couriers as per the load as well as coordinate all deliveries to the client within the estimated time of delivery
  • Handles customers incidents and complaints related to his/her team and handles escalations (if any)
  • Monitors the daily operational transactions, checks pending deliveries and pickups and takes corrective action accordingly
  • Ensures all bulk shipments are delivered within the Estimated Delivery Time; Monitors transit time performance against actual performance targets
  • Modifies department work plans according to changes in operations such as leave, or a heavy workload


  • Bachelor’s Degree (minimum of second class lower)
  • Membership of Nigerian Institute of Logistic (will be advantage)
  • Must be computer literate with good practical knowledge of MS Word and Excel
  • Minimum of 5 years professional experience courier/logistics/haulage management

The Remuneration is commensurate with industry standards

How to Apply

Interested and qualified candidates should send their applications and CV’s to:[email protected] using ‘COS’ and the name of the courier company you have worked before as subject before. E.g ‘COS – Transit’.

Application Deadline  30th October, 2015.

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