Operation Control Head Job Opening at Citibank

Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.

Applications are hereby invited from interested and suitably qualified candidates to fill the Operation Control Head Job Opening at Citibank

Job Position: Operation Control Head

Job ID: 15071240

Location: Lagos

Job Function: Operations

Job Purpose

  • Independently assess the effectiveness of controls and determine the potential impact of any control failure and the corrective actions required.
  • Highlight to senior management all concerns arising from failure of controls that could result in losses and/or reputational risks.
  • Ensure that the reviews conducted have a corrective action follow up mechanism through i-caps.
  • Develop an in-depth knowledge and understanding of the business and to acquire greater knowledge of the products and processes.
  • Implement the Fraud Management program appropriate for the business in conjunction with BUFM and CSIS.
  • Have over-sight on the functions on the Branch Information Security officer (BISO). This role is responsible for the Business compliance to information security standards, information security criticality assessments, 3rd-party assessments, entitlements reviews, residual risk.
  • Responsible for the control of execution of the Self-Assessment process, all Risk Assessment, Corrective action plans (CAP) follow-ups, Audit follow ups, ensure compliance with policies by country & legal vehicle, produce valuable matrix to allow management control all aspects of the Operations business.
  • Ensure adherence to corporate policies and local policy as well as local and global regulatory environment.
  • Participate in all aspects of assessments, in accordance with Internal Audit standards and/or regulatory statutes.
  • Participate in training and developing other staff in audit, risk assessment techniques and accounting principles.
  • Understand and accurately evaluate risks and controls as they relate to business objectives.
  • Use available technology and automation tools to appropriately improve processes within the department and business in general.

Job Background/Context:

  • Revenues: Ops control is supporting the ICG business directly through controls, reconciliation and MCA coordination to eliminate all losses to the business
  • Expenses: Direct expenses are incurred through carrying out of the independent reviews and controls e.g. Travel to Branches.
  • Headcount: Responsible for optimal utilization of approved headcount to meet effective controls and any required reporting to senior management.
  • Assets: Control over the assets of the bank through reviewing certain balance sheet accounts
  • Other: Responsibility for centralized control functions supporting the SSA Division countries

Key Responsibilities

  • Planning the audit reviews by selecting the appropriate audit approach, methodology and preparing the test plan that best suits the product and process.
  • Evaluate the adequacy and effectiveness of internal control by Analysing/flowcharting the different processes in order to evaluate controls, identify inefficient processes.
  • Performing the actual audit tests, selecting sample, performing analytical reviews, and checking adherence to corporate policies.
  • Preparing audit reports for senior management, discussing issues with relevant business unit heads.
  • Influencing the design and improvement of processes to ensure that appropriate controls exist to manage risks efficiently.
  • Responsible for communicating to upper management issues that surface and unresolved issues.
  • Co-ordinating the Operations and Technology self-assessment (MCAs) and DCFCs processes for the bank.
  • Co-ordinate the day-to-day functions of other employees in the Unit and to up-date the Proof-Charts.
  • Assist the Fraud Manager on handling, investigating and reporting of fraud incidents and attempts.
  • The Position also Calls for Involvement in regional assignments relating to Peer and assistance to other Regional Countries when the need arises such as Internal Audit Preparation
  • The position will also be covering reporting and analytics for the SSA Division with certain functions being centrally managed from South Africa
  • Ensure that all performance indicators/KRIs for management from Operations Control are availed as and when required.
  • Co-ordinate and undertake training of all new staff on role of Operations Control and basic Business expectation from the staff. Assign work to other staff in the unit.
  • Undertake consolidation of functions (or Outsourcing) that would otherwise lead to inefficiency when done departmentally for instance Deviation approvals and bank wide departmental designations.
  • Any other function/duty or responsibility that may be assigned from time to time as deemed appropriate by the business.

Job Qualifications

  • Business, Information Technology, Computer Engineering or equivalent related undergraduate degree


  • 4 years’ work experience in banking


  • Areas requiring complete familiarity Areas requiring general familiarity
  • Leadership
  • Team building
  • Flexibility
  • Creativity
  • Strategic planning
  • Integration
  • Initiative

Citi Values – O&T Culture

  • Respect
  • Meritocracy
  • Excellence
  • Integrity
  • Talent development
  • Accountability
  • Empower others
  • Collaborate

Act with urgency, courage and conviction

  • Management or Execution Skills
  • Attention to detail
  • Ability to prioritize
  • Citigroup Role Model
  • Management/Supervisory
  • Ability to handle pressure
  • Analytical thinking

Accountability and teamwork

  • Integrity
  • Learning
  • Accomplishment


  • Process flows and procedures
  • Process Risk Rating and ranking
  • Control Steps

Report Writing:

  • Presentation

Articulation of Issues


  • Written / Verbal communication
  • Management of diversity
  • Respect and balance
  • Presentation skills
  • Interpersonal relationships

How to Apply

Interested and suitably qualified candidates should Click here to apply online

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