Ongoing Graduate recruitment at Interra Networks Limited

Interra Networks Limited (Interra), is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector.

We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution. We bring our years of experience to bear in developing innovative solutions and partnering with our clients to ensure they derive maximum value from their technology projects.

We invite individuals with competencies that match our needs to please contact us. We look forward to hearing from you and investigating the potential of having you join our team!

Applications are hereby invited from qualified candidates to fill the position below:

Job Title: Human Resource Manager

Location: Abuja Nigeria
Reports to: Executive Management

Responsibilities

  • The successful candidate will be responsible for overseeing the articulation and implementation of the Company’s HR strategy and ensure alignment with overall corporate/business strategy, goals and objectives.
  • She/he will also facilitate the development of an optimal human resource management capability and its value proposition in the labor market.
  • She/he will also be responsible for a number of tasks, these include:
    • Recruitment & Maintenance of “Talent Database”
    • Retention Planning
    • Training
    • Incentive Planning
    • Succession Planning
    • Benefits Administration
    • Employee Evaluation
    • Employee Relations

Qualifications, Knowledge, Skills and Experience

  • Minimum of a second class lower division or its equivalent in any discipline from a reputable higher institution, with relevant professional qualifications. A relevant postgraduate degree will be an added advantage.
  • Minimum of 10 years post qualification relevant experience of which 3 must have been at a managerial/supervisory level.
  • In-depth knowledge and understanding of HRM strategies, systems and leading practices in the area of recruitment, man power planning and development, career management , performance management, compensation and benefit management.
  • Good leadership, interpersonal, relationship management, communication (written and oral), presentation, facilitation and negotiation skills as well as appreciation and working knowledge of Microsoft office tools.
  • Good analytical, problem solving, networking, interpersonal, relationship management, communication, presentation/facilitation, and organizational skills.

Job Title: Call Centre Team Lead

Location: Enugu

Major Duties and Responsibilities

  • Direct supervision of all call centre staff
  • Monitoring call centre representatives and identify high and low performers by tracking their calls, customer satisfaction levels and general performance at work
  • Handling of first level escalation.
  • Monitoring random calls to improve quality, minimize errors and track operative performance
  • Reviewing the performance of staff, identifying training needs and planning training sessions
  • Recording statistics, user rates and the performance levels of the centre and preparing reports
  • Handling the most complex customer complaints or enquiries
  • Organizing staffing, including shift patterns and the number of staff required to meet demand
  • Forecasting and analyzing data against budget figures on a weekly and/or monthly basis; improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products
  • Manage team by walking around. Be visible to answer questions.
  • Take calls that CCRs can’t handle and be available when an agent appears to need assistance.
  • Monitor queue and track inbound calls. Keep CCRs aware of inbound calls, calls waiting, abandonment rate, etc.
  • Motivate and encourage CCRs through positive communication and feedback
  • Carry out any other duties as required

Person Specification/Key Qualities

  • Highly self-motivated
  • High leadership and mentoring skills
  • Strong Communication (written and verbal) skills.
  • Excellent computer and typing skills
  • Should possess the skill to work both in team and also perform independently.
  • Persuasive and patient
  • Analytical
  • Disciplined

Qualifications

  • Minimum of Bachelors degree in any field.
  • Candidate should possess 2-5 years experience in related field.

Job Title: Office Manager

Location: Enugu

Major Duties and Responsibilities

  • Maintain the condition of the office and arranging for necessary repairs;
  • Provide document and telecommunication management.
  • Write reports for senior management
  • Deliver presentations about the work of the office to senior management
  • Involvement in management discussions on the organization’s policies and strategic development
  • Develop and implement new administrative systems
  • Organize the office layout and maintain supplies of stationery and equipment;
  • Continuously seek ways to improve service delivery by establishing processes for all administrative tasks
  • Ensure that Interra Networks processes and procedures are best practice compliant
  • Manage and maintain all equipment, facilities, assets and ensuring a safe and secure work environment
  • Manage all supplier relationships by constantly updating procedures for improved and quality service delivery
  • Submit information for budget preparation
  • Ensure compliance with all regulatory authorities.
  • Provide secretarial support to management team

Qualification Required

  • Minimum of Bachelors degree in Business Administration or related field
  • 3-5 years experience in related field

Person Specification:

  • Creativity & Innovativeness
  • Analytical
  • Research Savvy
  • Team Player
  • Proactive
  • Self-Starter
  • Highly self-motivated
  • Strong Communication (written and verbal) skills.
  • Should possess the skill to work both in team and also perform independently.
  • Persuasive, patient manner
  • Coaching and leadership skills
  • Disciplined

Job Title: Sales/Business Development Officer

Location: Enugu

Role Profile

  • The ideal candidate’s role will be to capitalize on the company’s huge growth potential in the public and private sections of the economy, matching the company’s products and services to customer requirements.
  • The successful candidate will develop a base of new customers while cultivating the relationship with existing ones to develop strong repeated businesses.
  • Delivery of consistent outstanding sales results is also required.

Major Duties And Responsibilities

  • Generate new business with assigned clients and targets in line with the sales plan.
  • Identifying new clients who might benefit from company products or services and maximizing customer.
  • Potential in designated regions through high levels of prospecting and cold calling.
  • Develop a list of prospects in both the public & private sector across target markets.
  • Prepare proposals on company products/service offering.
  • Develop and manage long-term customer relationships via written and verbal communication channels.
  • Explore synergies and solutions for working with national and global partners as well as affiliates.
  • Updating sales transactions using the CRM funnel.
  • Negotiating and close sales in line with set company terms and conditions.
  • preparing weekly, monthly, and quarterly reports.
  • recording and maintaining client contact data.
  • coordinating sales projects as and when applicable.
  • Support the marketing unit by attending trade shows, conferences and other marketing events.
  • Consistently liaise with other members of the sales team and other technical experts.
  • Provide feedback to management regarding customer requirements.
  • Carry out any other task that may be assigned to team by Management.

Skills Required

  • A sales-focused and target driven individual.
  • Excellent written and oral communication skills.
  • Highly creative and innovative,  results driven and highly focused on Return On Investments (ROI).
  • Good relationship building skills.
  • Exceptional planning and organizational skills.
  • Solid understanding of business development principles.
  • Ability to multitask.
  • Able to work extended hours when required.
  • Must be able to work under pressure and within environment of change, maintaining consistent quality.
  • Good dress sense and presentation.
  • Ability to close deals.
  • Must be highly disciplined.

Education And Qualification

  • Minimum of a Bachelors Degree or it’s equivalent in any discipline.
  • Minimum of 1 year B2B and B2C marketing experience.

Job Title: Technical Support Officer

Location: Enugu

Major Duties & Responsibility

  • Installation, integration, maintenance and management of networked systems for the transmission of data.
  • Identify and resolve server hardware issues.
  • Server support would be windows enterprise and other servers in the data centre.
  • Carry out regular checks on the status of servers (software and hardware)
  • Manage the data backup of servers
  • Efficiently analyzing and correcting hard ware and network issues.
  • Install new equipment and soft ware upgrades.
  • Responsible for the overall soft ware needs of the company (network and computer applications)
  • Start up all applications e.g.: Sugar, CRM, Sales force ETC.
  • Install soft ware, tests systems, implement and maintain system integrity.
  • Recommend and install fire walls and antivirus Software.
  • Handle escalation support from support team as assigned by support chief.

Qualification Required

  • Minimum of Bachelors Degree in related field.
  • 1-3 years experience in related field.

Person Specification:

  • Must be able to work flexible hours on-site and remote.
  • Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the company in an articulate, professional manner
  • Strong interpersonal skills
  • Good analytical skills
  • Excellent critical thinking and problem solving skills
  • Ability to multitask

Job Title: Call Centre Agent

Location: Enugu, Nigeria

Major Duties and Responsibilities

  • Support and provide superior service via phones, e-mails and faxes as a receiver and caller
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally
  • Effectively deal with job stress, angry callers, and upset customers
  • Use the most appropriate way to communicate with different behavior types on the telephone.
  • Apply the elements of building positive rapport with different types of customers over the phone.
  • Apply the proper telephone etiquette to satisfy various customer situations.
  • Apply appropriate actions to effectively control a telephone call.
  • Meets commitments to customers
  • Obtains client information by interviewing clients and verifying information.
  • Updates job knowledge by studying new product descriptions and participating in educational opportunities.
  • Answer inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
  • Maintain CRM by entering information.
  • Keep equipment operational by following established procedures; reporting malfunctions.
  • Update job knowledge by participating in educational opportunities.
  • Display Time flexibility towards shifts as per work floor requirements
  • Other duties as assigned.

Person Specification

  • Strong Verbal Communication skills
  • Strong Customer service Phone Skills
  • Listening
  • Data Entry Skills
  • People Skills
  • Attention to Detail
  • Professional
  • Ability to multitask

Qualification Required

  • Minimum of Bachelor’s degree in any field
  • No experience required

Job Title: Sales & Marketing Manager

Location: Abuja, FCT

Job Description
What will your job entail?

  • Establishing sales objectives for existing and new products;
  • Enforcing sales targets across sales personnel and business practice groups;
  • Managing and growing the sales & marketing team and competency across the company;
  • Implementing sales & marketing programs along with technical teams;
  • Account management: maximize customer retention through developing relationships with key accounts;
  • Working with technical teams to develop solutions and proposals for key Public Sector accounts;
  • Developing and managing channel partners (value-added resellers and agents) for Interra products;
  • Developing and managing Interra’s partnerships with various OEMs;
  • Representing Interra Networks at trade association meetings, conferences and events to promote company products and services;
  • Supervising sales activities using a Customer Relationship Management (CRM) application;

Job Title: Senior Business Development Officer

Location: Lagos

Role Profile

  • You should possess excellent written and oral communication skills.
  • Highly innovative with a proven ability to create and implement sales strategies to achieve growth in revenue.
  • Results oriented and target driven.
  • You should also possess strong interpersonal skills with abilities to effectively build and manage relationships.

Major Duties and Responsibilities

  • Locating, developing, and defining business opportunities as well as negotiating, and closing business deals utilizing both traditional and online platforms.
  • Generate new business with assigned clients and targets in line with the sales plan.
  • Develop a list of prospects in both the public & private sector across target markets.
  • Prepare proposals on company products/service offering.
  • Updating sales activities using the CRM funnel.
  • Going to conferences and seminars and keeping up with industry trends
  • Meeting sales targets
  • Administering technical presentations and establishing how a product meets client needs.
  • Carry out any other task that may be assigned by Management.

Additional Qualities

  • Able to use MS Office tools (Word, Excel, PowerPoint etc.)
  • Good knowledge of B2B and B2C sales
  • Solid understanding of business development principles.
  • Able to work to deadlines and have an understanding of how businesses operate.
  • Must be able to work under pressure and within environment of change, maintaining excellent quality.
  • Able to work both in a team and also perform independently.
  • Able to close deals.
  • Good knowledge of Lagos market and its environs.

Education and Qualification

  • Minimum of a Bachelor’s Degree preferably in an Information Technology field.
  • Minimum of 2 – 4 years’ business experience.
  • Possession of a professional certificate is an added advantage.

Job Title: Senior Software Developer

Location: Lagos

Role Profile

  • You should possess excellent written and oral communication skills.
  • Highly innovative with a proven ability to create and implement sales strategies to achieve growth in revenue. Results oriented and target driven.
  • You should also possess strong interpersonal skills with abilities to effectively build and manage relationships.

Major Duties and Responsibilities

  • Locating, developing, and defining business opportunities as well as negotiating, and closing business deals utilizing both traditional and online platforms.
  • Generate new business with assigned clients and targets in line with the sales plan.
  • Develop a list of prospects in both the public & private sector across target markets.
  • Prepare proposals on company products/service offering.
  • Updating sales activities using the CRM funnel.
  • Going to conferences and seminars and keeping up with industry trends
  • Meeting sales targets
  • Administering technical presentations and establishing how a product meets client needs.
  • Carry out any other task that may be assigned by Management.

Additional Qualities:

  • Able to use MS Office tools (Word, Excel, PowerPoint etc.)
  • Good knowledge of B2B and B2C sales
  • Solid understanding of business development principles.
  • Able to work to deadlines and have an understanding of how businesses operate.
  • Must be able to work under pressure and within environment of change, maintaining excellent quality.
  • Able to work both in a team and also perform independently.
  • Able to close deals.
  • Good knowledge of Lagos market and its environs.

Education and Qualification

  • Minimum of a bachelor’s degree preferably in an Information Technology field.
  • Minimum of 2 – 4 years’ business experience.
  • Possession of a professional certificate is an added advantage.

How to Apply
Interested and qualified candidates should:
Click here to apply

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