Nmobile Job recruitment in Nigeria, November 2015

Nmobile operate a payments ecosystem connecting financial sector customers, Mobile Network Operators and businesses to their increasingly mobile consumers.

We are recruiting to fill the position of:

Job Title: Marketing Officer

Location: Lagos

Job Description

  • The Marketing Officer oversees the company’s marketing campaigns both internally and externally and plays a key part in communicating the organisations marketing message.

Duties of the Marketing Officer include:

  • Preparing, planning and project managing the publication of all publicity material to maximise brand promotion
  • Creating marketing campaigns and working with the company’s external PR agency to see them executed
  • Creating and developing new innovative ways to communicate the company message to their existing customers
  • Contributing to the annual sales and marketing plan
  • Planning and project managing marketing events and evaluating their success
  • Evaluating the effectiveness of all marketing activity
  • Developing and implementing an internal marketing programme
  • Supporting the marketing manager in day to day marketing activities
  • Plan, develop and deliver campaigns as agreed within timescales.

Requirements of the role

  • OND/HND/B.Sc in Marketing and related field.
  • Must possess 3-6years experience in the marketing and related sector.
  • Previous experience in a similar marketing role.
  • Ideally a degree in marketing although not essential.
  • Strong and confident communicator.
  • Excellent copywriting skills and experience.

Job Title: Sales Representative

Location: Lagos
Reports: Directly to the Head of Marketing and Sales

General Summary

  • Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services.
  • Personally contacts and secures new business accounts/customers.

Core Functions

  • Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
  • Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.

Details of Function

  • Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
  • Makes telephone calls and in-person visits and presentations to existing and prospective customers.
  • Researches sources for developing prospective customers and for information to determine their potential.
  • Develops clear and effective written proposals/quotations for current and prospective customers.
  • Expedites the resolution of customer problems and complaints.
  • Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
  • Analyzes the territory/market’s potential and determines the value of existing and prospective customers value to the organization.
  • Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
  • Identifies advantages and compares organization’s products/services.
  • Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
  • Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.

Qualifications

  • OND/HND/BSc in Marketing and related field
  • Must possess 3-6years experience in the marketing and related sector.
  • Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach).
  • Must be results-orientated and able to work both independently and within a team environment.
  • Must possess excellent verbal and written communication skills.
  • Proficiency in using Microsoft Office Suite applications and contact management software.

Job Title: Call Centre Agent

Location: Lagos

Job Description
General Purpose:

  • Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities

  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports

Education and Experience

  • OND in related field.
  • Proficient in relevant computer applications.
  • Knowledge of customer service principles and practices.
  • Knowledge of call center telephony and technology.
  • Some experience in a call center or customer service environment.
  • Good data entry and typing skills.
  • Knowledge of administration and clerical processes.

Key Competencies

  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Team work
  • Stress tolerance
  • Resilience.

Job Title: Network Engineer

Location: Lagos

Job Responsibilities

  • Establishes and maintains network performance by building net configurations and connections; troubleshooting network problems.

Job Duties

  • Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
  • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
  • Secures network system by establishing and enforcing policies; defining and monitoring access.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Reporting network operational status by gathering, prioritizing information; managing projects.

Skills:

  • Tracking Budget Expenses, Project Management, Problem Solving, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning, People Management

Qualifications

  • OND/HND/B.Sc in Computer engineering or related field
  • 3-5years experience in networking and configuring hardware systems.

How to Apply
Interested and qualified candidates should send their CV’s to: [email protected]

Application Deadline  17th November, 2015.

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