Key Account Manager Job at Spectrum Forwarding & International Logistics Limited, Lagos

Spectrum Forwarding & International Logistics Limited is a commission agent/performing a task on behalf of the exporter/importer routine tasks such as Loading/unloading of goods,storage of goods,arranging local transport, obtaining payment for his Customers.

Our scope covers the area of freight forwarding and logistics services

JOB TITLE: Key Account Manager
Key Roles/Responsibilities:

  • Handle the process of Import consignments, ensuring the shipments are in line with the company policies
  • The main point of contact for your Accounts and ensure they are given a high level of service
  • Responsible for Customs Processes for your clients shipments by sea or air, Including the handling of Duty & VAT payments
  • Be in constant contact with the offices overseas to ensure all clients shipments are running smoothly and of your clients requirements
  • Penetrate organizational structure and develop relationship beyond main points of contact
  • Maintain rates and assess yields on a monthly basis
  • Monitor account for timely payments and assist with collections on past due invoices
  • Set up internal reports to monitor our performance in meeting critical milestones
  • Immediately communicate any issues or exceptions to Operations
  • Enter all meeting notes, action items, complaints, compliments into CRM and distribute to appropriate people in global network
  • Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
  • Manage and lead business reviews; establish a quarterly review cycle, at a minimum
  • Oversee the update of pricing records for your allocated accounts and ensure that the customer is aware of all updates
  • Build a high level of understanding of your customers business, and be able to suggest and deliver initiatives that will benefit those customers and assist in the longer term retention of them
  • Work closely with the sales team to help them build a tailored package for your client with new business ventures
  • Increase probability for the company by bringing on new business where possible
  • Ensure shipments are on the most cost effective route / mode for your client
  • Client visits to your allocated customer to keep a close relationship with your accounts, in these meetings you will be ensuring the customer is happy and helping to resolve any issues they have.
  • Build a high level of understanding of your customers business, and be able to suggest and deliver initiatives that will benefit those customers and assist in the longer term retention of them
  • Whilst you will be directly responsible for managing your allocated customers, you will be expected to work as part of a team and provide support and cover for colleagues during absences
  • When necessary, travel within region to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction
  • Update status of progress on business opportunities
  • Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
  • Ensure all company policies and regulatory requirements are adhered to
  • Strategic Responsibilities;
  • Understand accounts’ business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
  • Continuously pursue and implement more efficiency and cost reduction measures
  • Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support
  • Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
  • Create a business development plan with short- and long-term business objectives, initiatives and quantified value-added contributions


  • Minimum 3-5 years’ experience in the industry, or a related service industry
  • Minimum one-year operational experience in the service(s) the account utilizes
  • Strong background in Forwarding/Logistics
  • Good analytical and program management skills; ability to define, develop and document business processes and procedures
  • Dedicated to providing a high level of customer service, problem-solving and interpersonal skills
  • Internal/external sales skills
  • Team player
  • Confident and articulate communicator
  • Excellent commercial acumen
  • Proficient in using MSOffice, bespoke IT software packages

How to Apply
Interested candidates should send their applications via mail to [email protected]

Application Deadline: 31/10/2016

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