Jobs in a Leading Courier and Logistics Company

Owens & Xley Consults – Our client, a leading Courier and Logistics company, is recruiting suitably qualified candidates to fill the position below:

 

 

Job Title: Customer Service Officer
Location: Lagos
Key Responsibilities

  • Answer calls, emails and web chat enquiries from prospective customers
  • Ensure that all telephone lines are turned on by 8:30 am Monday to Friday
  • Work with Operations Manager to provide delivery status updates to customers
  • Receive orders, record and transmit to Operations Manager
  • Return all missed calls
  • Keep and maintain the staff attendance register
  • Ensure compliance with set standards of customer service when conversing with clients
  • Help achieve sales objectives by making telesales and utilizing upselling opportunities
  • Create and update customer profile/accounts to allow for easy resolution of customer problems
  • Escalate complex issues to the Operations Manager for proper resolution
  • Maintain records of inquiries or complaints as well as logs of interaction with customers
  • Create a tracking identity number for each job order
  • Work with Operations Manager to provide quotations for international freight
  • Provide customers with accurate information regarding the company’s services
  • Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
  • Go the extra mile to build and maintain positive trust relationship with clients
  • Perform all other duties as assigned

Educational Qualification

  • B.Sc or HND in English Mass Communication or any related discipline

Experience:

  • 1-2+ years in a Customer Service or similar role

Skills and Abilities:

  • Knowledge of customer service practices and principles
  • Ability to handle stressful situations appropriately
  • High proficiency in MS office suite
  • Must be able to prepare management reports and correspondence
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Good knowledge of administrative and clerical processes
  • Good stress and time management skills

Personal Attributes:

  • Highly organized and detailed
  • Passion for people
  • Loves to talk and socialize
  • Has high energy levels
  • Attention to detail

 

 

 

Job Title: Operations Manager
Location: Lagos
Function of the Role

  • Ensure that all delivery machinery (bikes and bus) and equipment are in good working condition
  • Check that all delivery officers have the correct gear and are always properly kitted when fulfilling orders
  • Provide oversight of the delivery, administrative and customer service units
  • Work with customer service officer to receive and schedule jobs
  • Keep track of all out-of-state and international deliveries and provide status reports to customers and management
  • Work with customer service officer to prepare and send quotes for all international freight
  • Establish priorities and sequences for processing and dispatching of customer requests
  • Assign daily tasks to dispatch officers and track job performance
  • Create and disseminate weekend schedules for staff and keep an updated calendar with records of shifts
  • Create and maintain records of equipment and machinery purchase, servicing, repair and replacement
  • Inspect the officer daily and ensure that it is kept tidy.
  • Plan and organize tasks and resources to achieve strategic goals and objectives.
  • Collaborate and coordinate with other departments to efficiently meet the needs of customers
  • Assign tasks according to personal abilities and limitations; ensure fair and consistent workload distribution
  • Review operating reports and resolve operational, and maintenance problems to ensure minimum costs and prevent operational delays.
  • Monitor, develop and revise standard operational procedures and work practices in accordance with regulatory and organizational standards.
  • Take appropriate and timely action in disciplinary situations; document actions taken in accordance with policy.
  • Improve operational systems, processes and policies in alignment with the company’s mission — specifically, support better management reporting, information flow, business process and organizational planning.
  • Manage and increase the effectiveness and efficiency of all vendor/ third party engagements (SME’s, repair workmen, logistic companies) etc.
  • Contribute to short and long-term organizational planning and strategy sessions
  • Measure progress towards set goals and take corrective action as appropriate.
  • Determine qualifications and competence of direct reports
  • Perform other managerial duties as assigned
  • Stay abreast of all regulatory and statutory requirements and ensure that the company is compliant

Requirements
Educational Qualification:

  • B.Sc or M.Sc in Business Management, Project management or any related discipline

Experience:

  • 3 + Years similar experience in leadership level in logistics and transport

Skills and Abilities:

  • Ability to multitask
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good written and verbal communication skills
  • Good leadership, stress and time management skills

Personal Attributes:

  • Have a deep desire to work in the logistics industry
  • Passion for people
  • Loves to fix things
  • Logistics industry awareness
  • Highly organized and detailed


How to Apply

Interested and qualified candidates should send their CV’s and Cover Letters to: [email protected]

 

Application Deadline: 2nd September, 2017.

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