Jobs in Lagos at Ericsson for an Operations & Transformation Consultant

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks.

Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

Ericsson is  recruiting to fill the position below:

Job Title: Operations & Transformation Consultant

Req ID: 92237
Location: Lagos

Role Description

  • Sell and deliver enterprise transformation and business process improvement projects to telecoms clients
  • Shape and lead holistic programs that translate operational shortfalls into transformation programs
  • Define roadmaps for organization change and process development
  • Undertake capability and assessments across processes and systems
  • Support operators in defining data requirements and leveraging real time data to drive improved customer experience

Skills:

  • Analytical and problem solving skills
  • Excellent communications skills (both oral and written) – able to explain complex concepts
  • Consultative selling knowledge
  • Team and stakeholder management

Experience:

  • Deep telecommunications industry knowledge
  • Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and Network technology in wireline or wireless environments.
  • Understanding of processes and architecture related to fulfilment, assurance and billing
  • Managing cross functional teams
  • Experience and ability to interact with senior (C-Level) stakeholders
  • Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs for telecommunications companies.
  • Working knowledge of using and supporting ITIL, eTOM and security standards. Certification in one or more of these standards is a plus. TOGAF and Frameworx knowledge beneficial.

The following experience is essential:

  • Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and network technology
  • The ability to create robust value propositions and business cases for systems and process transformation
  • Prior consulting experience from within a consulting practice
  • Working knowledge of using and supporting ITIL and/or eTOM standards
  • Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs

Requirements

  • 4 years + experience in consulting
  • Willingness and ability to travel in Africa up to 75% of the time
  • Minimum relevant 3 year Bachelor’s degree (postgraduate qualification recommended)
  • 3 years + experience within telecommunications industry architecting end-2end solutions or leading transformation projects

How to Apply
Interested and qualified candidates should:
Click here to apply

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