Job at Safi.ng for an Operations Associate

Safi.ng is a startup Company based in Lagos, Nigeria that wants to redefine the laundry and dry cleaning industry. We understand that Lagos is a busy town and nobody like doing chores like laundry. Our goal is to take this burden off every Lagosian by providing the most convenient laundry and dry-cleaning service to our customer all from our app.

We are currently recruiting to fill the position below:

 

Job Title: Operations Associate
Location
: Lagos
Job Description

  • We are currently looking to hire an Operations Associate to help provide support to our customers, drivers and everyone in between.
  • We are looking for people that want to have fun while they work and love figuring out solutions to real-time problems.
  • If you are empathetic, can remain calm under pressure and feel like you can effectively communicate with almost anyone, this position is for you.
  • As part of the team, you will be providing top-level customer service by managing the emails, phone calls and text messages that come in.

Responsibilities

  • Manage scheduling and dispatch
  • Balance the inbound calls, texts and emails from customers, partner dry-cleaners and drivers.
  • Work with engineering team to improve product and customer experience
  • Be a passionate safi.ng representative
  • Go above and beyond to ensure satisfaction for our customers and drivers.

Requirements

  • Bachelor’s degree (4-year university)
  • 1+ year(s) of customer service experience is a plus but not a must.
  • Service hours include early mornings, late evenings, and weekends
  • Effective communication skills (verbal and written)

 

How to Apply
Interested and qualified candidates should send their CV’s to: [email protected]

 

Application Deadline: 24th July, 2017.

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