Job at Ericsson for a Managed Services Operations Assurance Head

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks.

Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Ericsson is recruiting to fill the job position of:

Job Title: Managed Services Operations Assurance Head
Req ID: 143160
Location: Lagos
Job Summary

  • This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.
  • This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
  • This role is responsible for ensuring SLA/WLA are in place and is also responsible to manage the financials for the assigned countries.

Responsibilities & Tasks

  • Daily Customer Complaints.
  • System Administration.
  • Customer Handling.
  • H/W maintenance Preventive maintenance.
  • End to end issue handling and coordination with GSC.

Technical Competences:

  • ECW/EWP Experience.
  • F5/VMware/VSphere.
  • Ericsson Charging System Knowledge.
  • Working knowledge of different H/W components link HP Servers/EMC/F5 etc.
  • Unix/Linux Knowledge.
  • Java/shell scripting.
  • Knowledge of Oracle/PL/SQL.

Position Qualifications 
Core Competences:

  • Knowledge of Managed Service Telecom Operations Practice
  • Presentation & Communication Skills
  • Language Skills
  • Delivering Results & Meeting Customer Expectations
  • Analyzing
  • Working with People
  • Creating & Innovating
  • Applying Expertise and Technology
  • Knowledge sharing
  • Problem Solving and strategic thinking
  • Ericsson Knowledge

Minimum Qualifications & Experience Requirements

  • Minimum 5 to 10 years of IT/Telecom experience.
  • B.Tech/B.E/MCA.

Preferred Qualifications & Experience Requirements:

  • Problem solving and trouble shooting skills
  • Good communication skills
  • Cost Awareness

How to Apply
Interested and qualified candidates should:
Click here to apply

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