Job at Apata & Ascott Limited for a Duty Manager in Lagos

Apata & Ascott Limited, is currently seeking to employ suitably qualified candidates to fill the position below:

Job Title: Duty Manager
Location:
Lagos
Job Objective

  • Supporting existing management team in delivering successful operations, achieving the hotel objectives and improving profitability. Ensure the well being of all guests during their
  • time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times when on duty.

Job Responsibilities

  • To assume responsibility for the running of the Hotel in the absence of senior management
  • To ensure that accommodation for arriving VIP’s and those staying is prepared to the agreed standard
  • To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues the MD and colleagues in a constructive and clear manner
  • To coordinate guests and staff during an emergency and have good knowledge of fire procedures
  • To be aware of and promote all services offered in the Hotel
  • To ensure guests wishes are met if not exceeded so far as is reasonably possible
  • To ensure that all staff address guests by their correct name and title
  • To make sure that Company policy and the Vision are followed at all times
  • To welcome and bid farewell to all visitors to the hotel in a warm and professional manner. Ensuring all guests receive prompt service and guidance accordingly.
  • To room all VIP and important guests personally assuring a very positive first impression
  • To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements
  • Overseeing delivery of consistent quality customer experiences in the hotel.
  • Control of all costs and stock to ensure hotel profitability
  • Responsible for high standards of health & safety, hygiene, customer service
  • Contributing to initiatives to develop business, improve staff skills and guest satisfaction
  • To assist with all departments in times of pressure where reasonably possible
  • To perform duty management as detailed on the management rota.
  • To ensure that the standards of service in all areas meet the required levels

Requirements

  • Minimum of 2 years experience as a Duty Manager or equivalent iin an hotel.
  • A Bachelors degree or Higher Diploma in Hospitality or other related discipline.


How to Apply

Interested and qualified candidates should send their resume to: [email protected]

Application Deadline  1st July, 2016.

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