IT Manager Job in Delta State at Secure Itech Solutions

Secure Itech Solutions Limited is a dynamic, fast-growing global development ICT firm that specializes in ERP Educational software. Based in Abuja with branch office in Delta State.

Secure Itech Solutions has a solid reputation among its clients and is well-regarded by competitors and partners alike.

We are recruiting to fill the below position:

Job Title: IT Manager

Location: Delta

Job Descriptions

  • Responsible for decisions concerning personal time management and call activities, decisions concerning new strategies to increase retention, decisions concerning customer service levels in regional/branch locations, decisions concerning the implementation of new customer service policies and procedures.
  • Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
  • Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
  • Coordinate all aspect of SIS including administrative task on MD behalf
  • Develop strategic business plan to improve on current system
  • Ensures and provides quality service to both internal and external customers
  • Responsible for the sales of SIS product to schools.
  • Facilitate SIS product presentation to client.
  • Train and support clients on SIS product.
  • Answers customer inquiries/communications as required.
  • Attends regular customer service departmental meetings.
  • Advises internal staff of advertisements and campaigns that affect retention.
  • Maintains detailed call activity reports and provides them on a regular basis.
  • Provides activity/statistical summary reports each week.
  • Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
  • Facilitates the collection of competitive information in order to monitor business trends and opportunities.
  • Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
  • Conducts follow up phone calls to survey respondents who have concerns or questions.
  • Performs other related duties as assigned by management.

Requirements

  • Minimum of 3+ year progressive customer service or direct marketing experience.
  • Minimum of HND.
  • Hausa speaking is an added advantage
  • Be willing to travel
  • Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.
  • Must also have an excellent sense of priorities.
  • Must be between the age of 27 to 38.


How to Apply

Interested and qualified candidates should send their CV’s to: [email protected]

Application Deadline  30th November, 2015

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