IT Help Desk Support Officer Job Via Adexen

Adexen Recruitment Agency -Our client, a fully integrated and efficient downstream player with leading positions in the oil and gas industry, is recruiting to fill the position of:

Job Title: IT Help Desk Support

Job reference No: 988
Location: Nigeria
Industry: Oil & Gas
Function: IT

Job Description

  • Receive and record technical and/or application support calls from end users
  • Provide investigation, diagnosis, resolution and recovery for hardware/software problems
  • Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable time frame
  • Responsible for first line support on all desktops/laptops
  • Coordinate and administer the change management process according to ITIL standard
  • LAN troubleshooting and resolution
  • Ensure all request logged are assigned ticket numbers
  • Interface with resolver teams and follow up to ensure resolution on assigned tickets
  • Provide initial assessments of urgency and business impact on all support calls
  • Manage service requests, software installations, new computer setups, upgrades, etc
  • Record incident resolutions in the Help Desk tool
  • Provide enhancement requests feedback to IT regarding technology environment and customer needs through the defined processes.

Requirements

  • University degree or its equivalent in Computer Engineering and other IT-related disciplines.
  • 2-3 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office, Internet Explorer and business applications in a business environment.
  • Networking – TCP/IP knowledge
  • Installing new hardware or desktop platforms
  • Good communication skills
  • Highly organised and ability to work on own initiative
  • IT-work experience in similar position is required
  • E-marketing and system marketing skills
  • A keen interest in networking and WAN technology
  • Knowledge of multiple desktop programs, configuration and debugging techniques.
  • Desktop support knowledge

Remuneration
Attractive Package


How to Apply

Interested and qualified candidates should:
Click here to apply online

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