Integrated Corporate Services Limited Vacancy for a Customer Experience Analyst

Integrated Corporate Services Limited is a leading Outsourcing Services provider incorporated in August, 1994. We serve both small and medium sized enterprises as well as large corporate companies.

Job Title: Customer Experience Analyst

Job Description

  • Customer Relationship Management Provides help and advice to customers on services rendered by the organization Communicates courteously with customers by telephone, email, letter and face to face.
  • Coordinates investigations and solve customers problems, which may be complex or long standing problems that have been passed on by Customer Relations Officers.
  • Engage managers in discussions and meeting to discuss possible improvements to customer service and satisfaction.
  • Customer Experience Strategy Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department.
  • Develop and implement a customer service policy for the entire organization; finding ways to measure customer satisfaction and improve services; by monitoring compliance.
  • Develop feedback or complaints procedures for the customers use; improve customer service procedures, policies and standards for the organization.
  • Customer Experience Management Develop and implement a schedule for assessing the organizations sales and services department; and work together to deliver seamless customer service.
  • Work with customer and team members to understand,define,refine the customer segments and develop solutions, based on insight into customer behaviors and propensities.
  • Translate solutions into business rules that define how each type of interaction should be handled for each customer and service line.

Other Information

  • A good university first degree in Social Science or related courses.
  • At least 3 to 4 years work experience.
  • Excellent communication skills.
  • Good enunciation and diction is essential.
  • Good supervisory skills

How to Apply

Interested and qualified candidates should Click Here to Apply

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