Hotel Manager Job in Lagos at Alister Greene Consulting

Alister Greene Consulting is a Human Resource consulting organisation focused on helping organisations with their critical people management needs.

Our Client, a leading hospitality company, is looking to recruit qualified candidate to oversee its operations in Lagos Nigeria, to fill the position of:

Job Title: Hotel Manager

Location: Lagos

Job Description
Brief detail of the job role includes:

Operational Role:

  • Ensuring that the general performance of colleagues & subordinates exceeds guests’ expectation.
  • Presentation/ delivery of monthly hotel report
  • Active participation in the daily operations of the hotels
  • Manage guests’ service relationship.
  • Ensuring hotel facilities are in excellent conditions.
  • Cost control measures, conflict and crisis management.

Corporate Sales Role:

  • Continuous Sales and Marketing drive and revenue generation.
  • Develop a large clientele base and profitable businesses for the hotel.
  • Tracks competitor activities and develops appropriate strategies to protect and enhance the company’s market share.
  • Develops and coordinates the implementation of marketing and sales policies, strategies, and plans to enhance the performance of the Organization’s products and increase profitability.
  • Market sensitization, awareness and identification of key market players & competitors within the industry.

Client Service Role:

  • Implement client business process controls which will result in stellar client service delivery.
  • Develop trusted relationships with clients at the daily transactional / operational level.
  • Keeping accurate records of customer interactions, ideas, enquiries, and complaints, coordinating and communicating same with internal departments and ensuring timely resolutions of client issues.
  • Keeping accurate records and updates of the client’s e-register.
  • Build rapport with clients; gather feedback through organizing calls, meetings and client satisfaction survey.
  • Conduct site visits to ensure quality and expectations are met.

The ideal candidate will be required to possess no less than 5 years in similar role as Hotel manager and should be possess the following listed skills and ability:

  • Ability to work with minimal or no supervision, flexible, hardworking, ability to learn/adapt well and down to detail.
  • Ability to multitask and work well under pressure.
  • Strategic thinking, forecasting and planning skills.
  • Strong quantitative, analytical and computer skills.
  • Analytical, problem solving and decision making skills.
  • Excellent people management and strong listening skills.
  • Excellent written and verbal communication skills.
  • Good leadership and team building skills.

How to Apply
Interested and qualified candidates should forward their CV’s to: [email protected]

Note: Only shortlisted candidates would be contacted.

Application Deadline  16th November, 2015.

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