Hotel Jobs in Lagos at Apata & Ascott Limited

Apata & Ascott Limited, is currently seeking to employ smart and suitably qualified candidate with adequate knowledge of trends and business acumen in Nigeria’s hospitality sector, to fill the positions below:

Job Title:
Hotel Business Development Officer
Location:
Lagos
Duties and Responsibilities

  • Servicing and managing existing customers.
  • Follow up sales leads and prospects.
  • To drive and generate new accounts and establish new customer base
  • Ensure total coverage of all assigned customer base to maximize all opportunities on a scheduled basis.
  • Conduct occasional market review to ascertain the level of demand for the hotel’s products and services
  • Serve as the bridge/intermediary between the hotel and its current market and potential markets.
  • Monitor competitors’ activities and products towards improving the organization’s market share.
  • Identity opportunities for improvement in the volume of sales and market share
  • Continually improve marketing skills, knowledge and ability
  • Identify opportunities for product development and process improvement
  • Update regularly knowledge of Larex Hotels International. business, products and services
  • Maintain accurate and up-to-date sales data and follow up on outstanding premiums and renewals
  • Maintain and develop good relationship with customers through personal contact and monitor feedback
  • Assist with other relevant duties as may be assigned towards achieving set sales objectives
  • Continually drive existing and identify new markets for the hotel.
  • Support with office administrative and marketing functions within the hotel/

Competence Requirements
Core Skills:

  • Business intelligence
  • Marketing skills
  • Collaboration
  • Communication & Inter personal

Skills:

  • Research & Strategy
  • Negotiation & Persuasion
  • A deep understanding of marketing principles
  • FPC/personal productivity tools – Words for windows, Excel, and PowerPoint ,Mailing Social media marketing/Google
  • SEOs

Generic Skills:

  • Critical and analytical reasoning
  • Creativity/Innovation
  • Goal oriented
  • Positive attitude and energetic
  • Ability to work under pressure
  • Resilience Tenacity and Integrity
  • Initiative and pro active

Specification/Qualification
Qualification:

  • A Bachelor’s degree in Marketing, Business Administration or any related field from a reputable institution

Minimum Experience

  • Two (2) years experience as a corporate marketer with good knowledge of hospitality industry trends.
  • Professional Membership
  • Membership of relevant professional association is advantageous

Job Title: Hotel Operations Manager
Location:
Lagos
Job Description

  • A smart and articulate Business Development Officer with adequate knowledge of trends and business acumen in Nigeria’s hospitality sector.

Duties and Responsibilities

  • Support and work with all Head of Departments in all aspects of running this hotel.
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Inspecting all departments with their respective Manager’s for cleanliness, ambienc service readiness, staff grooming & hospitality culture.
  • Monitor the co-ordination between all departments for smooth & efficient operation
  • Assessing and reviewing customer satisfaction and service recovery process.
  • Meet all dept. heads to review & train the staff to upkeep the human capital.
  • Identifying staff learning needs and assisting with development
  • Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
  • Conduct weekly meeting with marketing people for enquiry and follow up to gro the business.
  • Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
  • Be available on call 24 hours a day to resolve any urgent problems or emergencies.
  • Responsible for the overall management of the operation of the hotel.
  • Conduct regular operations team meeting with all HOD daily/weekly to discuss routine operational matters, sales targets, Guests feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
  • Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant/GRM guidance to be taken wherever required.
  • Monitor the purchase/indent/requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers etc).
  • Inspect stores (F & B / Kitchen) to check the stock in hand (quality, per stock leve expiry etc) with the F & B Manager & Chef.
  • Dealing with Suppliers/Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
  • Inspecting all departments for SOP implementation.
  • Any other duties assigned.

Competence Requirements
Core Skills:

  • Understands customer needs
  • Communication
  • Team motivation
  • Understands hotel financial performance
  • Ability to track and measure staff performance
  • Ability to create a positive environment
  • Delegation skills
  • Enforcing standards and procedures
  • PC/personal productivity tools – Words for windows, Excel, and PowerPoint

Generic Skills:

  • Analytical thinking
  • Creativity/Innovation
  • Resilience
  • Integrity
  • Pro-activity
  • Ability to work under pressure

Qualification

  • Three (3) years experience as an operations manager or similar position preferably in a 2 to 4 Star Hotel.

How to Apply
Interested and qualified candidates should send their CV’s to: [email protected]

Application Deadline  16th June, 2016.

Interview and Assessment Date  6th June, 2016.

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