Adexen Recruitment Agency is mandated by a leading global company which specializes in the supply of innovative satellite and astronomy products, to fill the vacant position of:
Job Title: NOC Helpdesk Support Technician
Job reference n°: 1056
- Troubleshooting skills (1st and 2nd line support) finding issues and resolving on networks and equipment.
- Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the client community.
- Will be required to work overtime on support cases if required.
- Will be required to make decisions on the spot on certain circumstances
- Suggest solutions effectively to resolve the clients problem.
- Must be able to manage multiple clients (Updates, feedback and service delivery)
- Records required customer and problem information in Helpdesk system and attend to issue
- Good educational background
- Basic Technical background (IP and troubleshooting skills)
- Must be able to learn and support new and quickly-changing technologies.
- Detail orientated
- Dedicated to client satisfaction
- Good decision making skills
- High energy level.
- Good Client facing and internal communications skills
- Good written and verbal communications skills.
- Good working knowledge -Microsoft Office
- Valid driver’s license
How to Apply
Interested and qualified candidates should:
Click here to apply