Head of Technology Vacancy at Contact Solutions Limited

Contact Solutions Limited (Consol) is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations.

At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements.

Job Title: Head of Technology


Job description

Job Duties/ Responsibilities/ Accountabilities

  • Responsible for the technology strategic planning process that will regularly evaluate emerging, new and existing technologies, information systems, and staffing, research new solutions and technologies and recommend changes covering but not limited to the following area:
  • Management Information systems, system and network architecture, Network communication, strategic system conversions and integrations in support of business goals.
  • Develop and enforce operating policies and procedures to ensure the protection of the company’s IT assets and the integrity, security and privacy of information entrusted to or maintained by the company and all its business units.
  • Oversee the linkage between external technology systems (e.g. OEMs, 3rd parties and other organizations) and the company’s IT resources; including systems for electronic data exchange.
  • Recommend changes to software applications based on analysis of their impact to all users requirement.
  • Gather and analyze the changing requirements of users and develop effective and feasible ways to satisfy user requirements.
  • Co-ordinate and manage reporting needs and data analysis for the company and its business units and ensure the gathering, processing, distribution and use of pertinent information required by management to make decisions occur in a timely, accurate and cost effective manner.
  • Oversee the development, design and implementation of new applications and changes to existing computer systems and software packages.
  • Approve, coordinate and control all projects related to selection, acquisition, development and installation of major information systems for the company.
  • Review all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate.
  • Develop and maintain corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.
  • Develop, when possible, master purchase or lease agreements for hardware, software, maintenance and telecommunication services.
  • Develop and monitor the approved annual operating and capital budgets for information and technology systems.
  • Maintain and manage relationship with OEMs and maintain knowledge of current technology, equipment, prices and terms of agreement to minimize the investment required to meet established service levels.
  • Evaluate alternatives, perform appropriate cost-benefit analysis and recommend solutions that maximize effectiveness and minimize costs commensurate with acceptable risks.
  • Maintain problem logs, documenting system errors or defects.
  • Be responsible for training (as Trainer), coaching mentoring and human capacity development of staff and external training delegates.

Education Qualification:

  • Minimum of a Master’s Degree

Professional Qualification:

  • Membership of recognized Information Technology professional Associations; E.g. CCNA, CCNP, CCIE, ITIL, Microsoft Certifications.

 
Experience:

  • Previous Information Technology experience in a multi-site Client-Server environment.
  • Minimum of 5 years post-graduation experience

How to Apply
Interested and qualified candidates should Click Here to Apply

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.

Speak Your Mind

*


Get a Job Today with Joblanda


Reports released in early 2016 reveal more than 1.3 million Nigerians suffered job losses during the second quarter of 2015 alone, bringing the country's total unemployment rate to greater than 6 million individuals. In an effort to combat these statistics, staffing and education advancement advocate Joblanda has launched increased efforts to work with those affected by Nigeria's diminishing employment availability.

Joblanda is focused on delivering employment, career, and educational advancement opportunities to Nigerians who are seeking them. Built on the premise of doing more than just collecting and listing vacancies, we also help ensure each vacancy is well-matched to the job seeker by organizing the listings by required academic qualifications, years of experience, and industries of expertise.

In order to drive individual and collective economic growth, we also disseminate information about scholarships and educational opportunities as well as events and initiatives that can help people advance to a better career. We want to assist people In gaining the tools and information they need to live a better life, and we know that finding a great career is vital to accomplishing that goal.

joblanda gif

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.