Head of Operation Vacancy at SENCE Limited

Skill Enhancement Centre (SENCE) Limited – We are a Business Consultancy firm focused on small/medium businesses.

Our goal is to provide our clients with the support they need to grow their businesses by providing them with value-added and convenient services in a friendly atmosphere.

We are recruiting to fill the position below:

Job Title: Head of Operation

Job opening ID: 223
Location: Lagos
Job type: Full time

Job Summary

  • The operations manager at Organization is required to oversee and take responsibility for all the activities which contributes to the effective operations process that converts input to output.

Essential Responsibilities

  • Others may be assigned.
  • Ensure efficient systems are in place to enable Organization attain its objective of maximum productivity
  • Create a conducive work environment which supports work creativity and vitality
  • Enhance the operational procedure, systems and principles in the area of information flow and management, business process and reporting
  • Improve the operational systems, processes and policies in support of Organization’s vision and mission specifically to support better management reporting, information flow and management, business process and planning.
  • Supervise customer service and ensure that they are in line with customer satisfaction objectives
  • Plan store layouts, and design displays.
  • Ensure that all filing, both paper and electronic, complies with the data protection guidelines.
  • Direct and coordinate activities of businesses concerned with the production, pricing, sales, and/or distribution of products.
  • Contribute to short and long-term company planning and strategy as a member of the management team
  • Serve as primary liaison to legal counsel in addressing legal issues e.g. copyright, antitrust, governing instruments, partnerships, licensing etc.
  • Provide IT systems support to staff, undertake and liaise with external IT consultant to ensure the good maintenance and operation of the IT network and website.
  • Liaise and negotiate with external suppliers – including equipment lease agreements, insurance renewal and regular office checks fire safety, maintenance, tidiness.
  • Liaise with our office landlords (re lease renewal etc) and attend tenants’ meetings.
  • Manage operations staff, preparing work schedules and assigning specific duties.
  • Raise budget to fund operations, maximize investments, and increase efficiency.
  • Coordinate the movement of goods into and out of production facilities.
  • Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
  • Recommend locations for new facilities or oversee the re-modelling of current facilities.
  • Drive initiatives in the management team and company that contribute to long-term operational excellence.

Knowledge and Skill Requirements

  • Possession of an outstanding working experience in addition to qualifying degree, such as bachelor’s degree in a relevant field
  • Good team motivator.
  • Team work – Effectively communicates to delegate responsibilities using interpersonal skills.
  • Accuracy and punctuality – Precise with details and facts.
  • Excellent computer skills and proficient in excel, word, outlook, and access
  • Excellent communication skills both verbal and written
  • Knowledge and experience in organizational effectiveness and operations management implementing best practices.
  • Work experience: 4 – 6 years
  • Sufficient organisational skill and ability to carry out multiple and intricate tasks
  • Prior familiarity with operational management principles and adequate exposure to the use of computer applications
  • Strong analytical and problem solving skill.
  • Effective communication skill
  • Strong initiative and leadership.
  • Understand customer needs.


  • Decision making- Having the ability to reason swiftly and make prompt decision authoritatively and wisely after adequately contemplating various available courses of action.
  • Excellent people manager – Persuader, influencer, leader, negotiator and delegator of responsibility.
  • Planning and Organising – Ability to develop systems to keep track of information
  • Time management – Being able to establish a systematic course of action to ensure accomplishment of specific objectives and set priorities and timetable to achieve maximum productivity

Person Specification:

  • Quality conscious
  • Passionate for customer service
  • Team worker
  • Meticulous
  • Entrepreneurial
  • Time conscious
  • Problem solver
  • Flexible

Upper Salary Range

How to Apply
Interested and qualified candidate should:
Click here to apply

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