Head of Customer Service Vacancy at ToLet.com.ng

ToLet.com.ng – Nigeria’s 1st online lettings agency and one of Nigeria’s fastest growing internet companies. We provide a comprehensive property rentals platform that helps Lagosians navigate the stressful, frustrating and unstructured Lagos property rental market.

In order to push our continued level of success, we require talented and resourceful individuals to join our young and dynamic team and to fill the position below:

Job Title: Head of Customer Service
Location:
Lagos
Job Description

  • In order to push our continued level of success, we require talented and resourceful individuals to head our dynamic Customer Service team; the successful candidate will be responsible for ensuring product and services meet the established standards of quality including reliability and performance.

Responsibilities

  • Develop and update customer service policies and procedures.
  • Manage and lead a team of customer services staff .
  • Give feedback on results.
  • Organise regular trainings based on data collected.
  • Handle complaints on major issues.
  • Ensure customers’ needs and expectations are satisfied.
  • Analysing key management information to see how well customers are being served.
  • Assist in recruitment, trainings and appraisals of staff.
  • Keeping up to date with developments in customer service.
  • Ensure required rate of conversion of lead within all conversion funnel.
  • Ensure month on month growth on all conversion funnel.
  • Develop, integrate and enforce departmental policy.
  • Ensure accomplishment of target across units
  • Monitor relevant periodic targets per role.
  • Making sure accurate records are kept of communications with customers.

Qualifications and Experience

  • Minimum of Bachelor’s Degree.
  • Strong computer skills including Microsoft Office and databases.
  • Knowledge of relevant regulatory requirements.
  • Experience with implementation of corrective action programs.
  • Customer service experience.

Key Competencies:

  • Attention to details.
  • Planning and organizing.
  • Judgment and decision-making.
  • Customer service orientation.
  • Teamwork.
  • Communication skills – verbal and written.
  • Data collection, management and analysis.
  • Problem analysis and problem solving.

How to Apply
Interested and qualified candidates should:
Click here to apply 

Application Deadline  30th November, 2016.

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.

Speak Your Mind

*


Get a Job Today with Joblanda


Reports released in early 2016 reveal more than 1.3 million Nigerians suffered job losses during the second quarter of 2015 alone, bringing the country's total unemployment rate to greater than 6 million individuals. In an effort to combat these statistics, staffing and education advancement advocate Joblanda has launched increased efforts to work with those affected by Nigeria's diminishing employment availability.

Joblanda is focused on delivering employment, career, and educational advancement opportunities to Nigerians who are seeking them. Built on the premise of doing more than just collecting and listing vacancies, we also help ensure each vacancy is well-matched to the job seeker by organizing the listings by required academic qualifications, years of experience, and industries of expertise.

In order to drive individual and collective economic growth, we also disseminate information about scholarships and educational opportunities as well as events and initiatives that can help people advance to a better career. We want to assist people In gaining the tools and information they need to live a better life, and we know that finding a great career is vital to accomplishing that goal.

joblanda gif

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.