Graduate Reservation Officer Job Vacancy at Kendor Consulting

Kendor Consulting is currently sourcing the right candidate to take up this strategic role in her client’s organisation.

Job Title:  Reservation Officer

Job Reference Number: ROR1

Responsibilities:

  • Responsible for maximizing all opportunities to sell rooms at the best possible rate. Ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their expectations.
  • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
  • Maintain knowledge of current resort events, activities, hours of operation as well as Service and facilities currently available.
  • Responds to communications from guests, external agents, and referral networks concerning reservations by mail, telephone, website, contact and so on, Creates and maintains reservation records.

Educational Qualification:

  • A degree in Hotel Management, Administration or any relevant field.

Skills:

  • Excellent written and oral communication skills required.
  • Positive interpersonal skills required.
  • Previous call-center experience preferred.
  • Excellent listening and comprehension skills required.
  • Must be smart approachable and friendly.
  • Must be fluent in verbal and written English.
  • Excellent computer and typing skills are required. Excel and Word proficiency desired.

Requirements:
Will often have to work nights and weekends, putting in long hours to ensure the overall success. However, your hours may vary greatly during high and low seasons.

Experience

  • At least 3 years relevant experience in Customer service, Front desk Reservations.
  • Previous experience in Resort/Hotel and Leisure services is an advantage.

How to Apply

Please send qualified CVs to [email protected] indicating the reference number. Applications without reference numbers will not be processed.

Application deadline 15/02/2016.

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