Graduate IT Desktop Support Analyst Job Vacancy at Sahara Group

Sahara Group is a leading privately owned Power, Energy, Gas and Infrastructure Conglomerate established in 1996 with operating companies active in the downstream, midstream, upstream, infrastructure and power sectors. Sahara has presence in different locations including Africa, The Caribbean, Asia and Europe.

The Group’s strategy is to replicate its successes in Oil and Gas sector in the Energy & Infrastructure sector. To achieve this, Sahara has set out a roadmap for investing in people, processes, strategic acquisitions, principal investments and continuous expansion within, initially, the West African energy & infrastructure space, and then globally.

Job Title:  IT Desktop Support Analyst

The Role of the Desktop Support Analyst is to maintain and operate computer systems and/or network. The IT Support team is charged with installing, supporting and maintaining desktop computing systems; planning for and responding to service outages and other problems that may arise.
Other duties may include: End user education and IT Project implementation. To perform the job well, the role holder must demonstrate a blend of technical skills in desktop operating systems technologies, system administration and use of Microsoft Office tools.

Key Responsibilities:

  • Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
  • Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required to improve performance
  • Interface with 3rd party service providers
  • Provide periodic reporting of IT Support operations
  • Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones and implement changes as required to improve performance

Knowledge/Skills:

  • Good Knowledge of windows 2008 Server operating system and Network Infrastructure (Active Directory,Group Policy, DHCP, DNS, File Services, etc.)
  • Hardware and software troubleshooting skills
  • Good report writing skills
  • Good IT process understanding
  • Very good problem solving skills – frequently under various sorts of constraints and stress
  • Good understanding of windows based applications and their interaction with the underlying operating system environment (Registry, System Services, Component application subsystem etc.)
  • Dexterity in setting up and managing switches and routers

Minimum Qualification / Experience:

  • A Bachelor’s degree in the field of Computer Science/Engineering
  • Excellent communication skills and interpersonal skill,
  • Ability to work virtually, fluency in English as a contract language.
  • 1 – 4 years qualitative experience in technology deployment or support
  • Certifications will be an added advantage.

Personality Traits:

  • Highly analytical,
  • Hard-working,
  • Professional conduct,
  • Resourceful
  • Good interpersonal skills
  • Creative,
  • Logical,
  • Organized,

Working Relationships

  • 2nd and 3rd Tier IT Support team
  • 3rd party service providers
  • Sahara Group staff
  • Other Stakeholders

How to Apply

Interested and suitably qualified candidates should Click Here to Apply

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.

Speak Your Mind

*


Get a Job Today with Joblanda


Reports released in early 2016 reveal more than 1.3 million Nigerians suffered job losses during the second quarter of 2015 alone, bringing the country's total unemployment rate to greater than 6 million individuals. In an effort to combat these statistics, staffing and education advancement advocate Joblanda has launched increased efforts to work with those affected by Nigeria's diminishing employment availability.

Joblanda is focused on delivering employment, career, and educational advancement opportunities to Nigerians who are seeking them. Built on the premise of doing more than just collecting and listing vacancies, we also help ensure each vacancy is well-matched to the job seeker by organizing the listings by required academic qualifications, years of experience, and industries of expertise.

In order to drive individual and collective economic growth, we also disseminate information about scholarships and educational opportunities as well as events and initiatives that can help people advance to a better career. We want to assist people In gaining the tools and information they need to live a better life, and we know that finding a great career is vital to accomplishing that goal.

joblanda gif

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.