Graduate Customer Service Representatives at Tipena

Tipena provides data and algorithmic forecasts to clients in the sports industry. We pride ourselves in being the biggest sports data provider especially in the area of football.

We are currently seeking to qualified graduates to fill the position below;

Job Title: Customer Service Representative

Location: Lagos

Role Priorities / Responsibilities

  • Handle customer complaints, process orders and provide information about the organization’s products and services.
  • Attract potential customers by answering product and service questions; suggesting information about other products and services.
  • Open customer accounts by recording account information.
  • Maintain customer records by updating account information.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Listen and respond to customers’ needs and concerns.
  • Provide information about products and service.
  • Take orders, determine charges, and oversee billing or payments.
  • Review or make changes to customer accounts.
  • Contribute to team effort by accomplishing related results as needed.

 

Requirements/Qualification

  • Experience: 0 – 2 years
  • The right candidate should possess a minimum of B.Sc/HND in any discipline.

Application Closing Date
28th May, 2017.

How to Apply
interested and qualified candidates should click here to apply

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