Gilead Pharmaceutical Limited Graduate Job Vacancies in Lagos

Gilead is a Limited Liability Pharmaceutical Company Registered in Uganda in 1999. The company has both a retail and and Import/distribution division; the former has a large network of retail outlets in Uganda.

Gilead Pharmaceutical Limited is recruiting to fill the position below:

Job Title: Telephone Counsellor

  • A valid counseling license and a Bachelors degree.
  • Knowledgeable about telephone counseling and delivers the counseling in an efficient and responsive manner.
  • Ability to perform initial assessment, intervention and referral of counseling services as well as complete timely follow-up calls to clients when necessary.
  • Maintain confidentiality
  • Ability to respond to crisis calls efficiently
  • Maintain complete records of work performed through case notes, forms and database entries.
  • Adheres to the applicable laws, rules and regulations governing the industry as well as the rules of the corporate client.

Job Title: Help Desk Administrator
Job Description

  • Ensure that all the service calls received from clients are recorded in the system immediately, all the time.
  • Assigning calls to the engineers and ensure that all call requests are responded to within 2 hours.
  • Monitor the Engineers to ensure that calls are completed within 4 hours
  • Ensure that all service related paper work is duly signed by the customer and up-to-date to facilitate revenue collection.
  • Send to the Service Manager, Unit Managers and the Managing Director the daily Engineer performance report, showing calls received, their status and the scheduled calls for the following day
  • Booking of spare parts, consumable, warranty issues and liaise with the Logistics to ensure quick delivery and installation by engineers where necessary
  • Maintain a quarterly preventive maintenance schedule for all contract client and ensure that they are completed
  • Generate monthly client meter sheets and facilitate billing by the Finance department and work with them to ensure that all customers are billed on time
  • Generate, Maintain and be accountable for all necessary procedures and paper work related to the help desk day to day running for reference by the rest of the company.
  • Maintain detailed knowledge of the company’s products.
  • Maintain working hours to ensure timely dispatch of engineers, logging of warranty issues, spares and consumables with logistics department, monthly billing of client and reporting.
  • Identify certifications that shall assist you in your day to day job – seminars, trainings Helpdesk, Customer service and IT
  • Undertake other duties as may be delegated


  • Degree in IT
  • Professional qualification will be an added advantage


  • 1 Year experience in a similar position


  • Good organizational and analysis skills
  • Aggressive and Result Oriented
  • Able to meet deadlines
  • Leadership skills
  • Self-motivating and requires little supervision
  • Willing to go above set goals to achieve high level of performance

Personal Attributes:

  • Ability to work under pressure
  • Trustworthy & Honest
  • Team player
  • Willing to go above set goals to achieve high level of performance
  • Self-motivating and requires little supervision
  • Strong interpersonal and customer relation skills

Performance Standards:

  • Sending daily, weekly and monthly reports to the Service, Unit Managers and Managing Director
  • Response and closure to escalation issues in the different units
  • Ensure financial records relating to clients- both on and off contract – are up to date by forwarding necessary documents for calls/jobs done to the finance department for billing
  • High level of assessment and organizational skills
  • High level of commitment, accuracy and integrity in the job

Job Title: Billing Manager
Job Descriptions

  • This position is responsible for leading and planning the billing operations for a 15 person department.
  • The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple markets.
  • This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department.


  • Oversee and streamline billing and collections processes
  • Month-end closing of the billing group information
  • Staffing discussions and planning/interviews; Team building
  • Field Operators’ problem escalation and customer service
  • Assist with the implementation of a new billing system
  • Plan and implement quality assurance for all processes
  • Special program/billing planning and implementation
  • Personnel development; staff meetings


  • Degree in Accounting/Finance/Business Management preferred
  • Excellent communication skills both written and verbal, and internal personal skills
  • Excellent analytical and problem solving skills
  • Ability to manage multiple projects concurrently
  • Proven ability to perform strategic planning and priority setting for a billing department
  • Proven track record for improving process efficiencies and solving problems
  • Strong leadership skills with an ability to motivate direct reports
  • Detail oriented with an Accounting background

How to Apply
Interested and qualified candidate should send their CV’s/Applications to: [email protected]

Note: Only Shortlisted Applicants will be contacted.

Application Deadline  23rd July, 2016.

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