Field Engineer Job in Lagos at TRT

Since 1997, TRT has powered a wide range of business-critical solutions for Repco, Macquarie Bank, Australia Post, BlueScope Steel, Alactel, Metal Manufacturers, Australian Dept of Immigration, Shell and a host of businesses large and small throughout Australia and Asia.

We are recruiting to fill the position of:

Job Title: Field Engineer

Location: Lagos

Job Description
Overview:

  • The primary functions of a Field Engineer are to resolve incidents that are raised by our customers, and to implement changes and improvements required by customers.
  • Incidents and changes can be related to UNIX and Wintel servers, tape libraries/drives, storage devices, printers and various others pieces of equipment.

Primary Workflow:

  • Onsite break-fix hardware maintenance
  • UNIX and Windows Operating System support (onsite)
  • Problem Management
  • Incident Response
  • Customer Communication
  • Escalation

Secondary Workflow:

  • Provide assistance to the GSD Team by working on any ‘open’ or ‘pending’ service call.
  • Conduct onsite physical and logical audit for proactive sparing
  • Updating TRT internal procedures
  • Updating TRT Knowledge Base for future service calls
  • Learning additional technical and non-technical skills.
  • Perform quarterly onsite preventive maintenance per assigned customer
  • Create preventive maintenance reports
  • Create incident reports as required

Required Deliverables:

  • Ensure all logged incidents are resolved within SLAs
  • Ensure all customer communication is prompt, professional and reliable.
  • Continuously learn additional technical and non-technical skills
  • 24 x 7 Support Structure
  • Comply fully with company policy to protect the interests of TRT at all times
  • Ensure all commitments made to customers are met, or re-scheduled with the customer’s knowledge and approval
  • Escalate calls through correct channels in a timely manner

Key Accountabilities
Break/Fix Hardware Maintenance:

  • Identifying failed hardware
  • Involve L2 and/or L3 support as and when necessary
  • Documentation of problem resolutions into TRT’s knowledge base
  • Ensure procedures are properly followed when onsite.

Disaster Recovery:

  • Escalation to L2 and/or L3 for DR Execution

Incident Response:

  • Call management
  • Appropriate escalation to Field Engineer Team Leader when necessary
  • Logistics and Service Partner Coordination:
  • Coordination with GSD Division for parts needed for a particular call
  • Coordination with GSD Division for Inventory Movements.

Service Call Updates:

  • Ensure that all onsite service calls under your responsibility are updated to the GSD Team in a timely fashion.

OH&S Work Environment:

  • Ensure that the technical work areas remain clean and organized at all times.
  • Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack-mounting, and equipment in rooms is not obstructing walkways.
  • that the warehouse remains clean and organized where practical.
  • Ensure that you adhere to ESD procedures.

Professional Capabilities
Successful applicant would need to demonstrate a proven track record of at least 3 years in supporting any of the following server storage and networking technologies:

  • Networking – Cisco, Juniper, Nortel, Brocade
  • Backup Software – NetBackup, TSM, Networker, Commvault
  • Applicants should have excellent verbal and written English communication skills and have the willingness to be assigned on other TRT locations when necessary.
  • Candidates with personal vehicle would have an advantage.
  • Server – IBM, HP, Dell, Oracle
  • Operating Systems – VMWare, UNIX (Linux, Red Hat, Solaris, AIX, HP-UX etc.)
  • Storage – EMC, NetApp, IBM, HP, Quantum, STK


How to Apply

Interested and qualified candidates should send their applications and CV’s to: [email protected]

Application Deadline  30th November, 2015.

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