Field Engineer Job in Lagos at TRT

Since 1997, TRT has powered a wide range of business-critical solutions for Repco, Macquarie Bank, Australia Post, BlueScope Steel, Alactel, Metal Manufacturers, Australian Dept of Immigration, Shell and a host of businesses large and small throughout Australia and Asia.

We are recruiting to fill the position of:

Job Title: Field Engineer

Location: Lagos

Job Description

  • The primary functions of a Field Engineer are to resolve incidents that are raised by our customers, and to implement changes and improvements required by customers.
  • Incidents and changes can be related to UNIX and Wintel servers, tape libraries/drives, storage devices, printers and various others pieces of equipment.

Primary Workflow:

  • Onsite break-fix hardware maintenance
  • UNIX and Windows Operating System support (onsite)
  • Problem Management
  • Incident Response
  • Customer Communication
  • Escalation

Secondary Workflow:

  • Provide assistance to the GSD Team by working on any ‘open’ or ‘pending’ service call.
  • Conduct onsite physical and logical audit for proactive sparing
  • Updating TRT internal procedures
  • Updating TRT Knowledge Base for future service calls
  • Learning additional technical and non-technical skills.
  • Perform quarterly onsite preventive maintenance per assigned customer
  • Create preventive maintenance reports
  • Create incident reports as required

Required Deliverables:

  • Ensure all logged incidents are resolved within SLAs
  • Ensure all customer communication is prompt, professional and reliable.
  • Continuously learn additional technical and non-technical skills
  • 24 x 7 Support Structure
  • Comply fully with company policy to protect the interests of TRT at all times
  • Ensure all commitments made to customers are met, or re-scheduled with the customer’s knowledge and approval
  • Escalate calls through correct channels in a timely manner

Key Accountabilities
Break/Fix Hardware Maintenance:

  • Identifying failed hardware
  • Involve L2 and/or L3 support as and when necessary
  • Documentation of problem resolutions into TRT’s knowledge base
  • Ensure procedures are properly followed when onsite.

Disaster Recovery:

  • Escalation to L2 and/or L3 for DR Execution

Incident Response:

  • Call management
  • Appropriate escalation to Field Engineer Team Leader when necessary
  • Logistics and Service Partner Coordination:
  • Coordination with GSD Division for parts needed for a particular call
  • Coordination with GSD Division for Inventory Movements.

Service Call Updates:

  • Ensure that all onsite service calls under your responsibility are updated to the GSD Team in a timely fashion.

OH&S Work Environment:

  • Ensure that the technical work areas remain clean and organized at all times.
  • Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack-mounting, and equipment in rooms is not obstructing walkways.
  • that the warehouse remains clean and organized where practical.
  • Ensure that you adhere to ESD procedures.

Professional Capabilities
Successful applicant would need to demonstrate a proven track record of at least 3 years in supporting any of the following server storage and networking technologies:

  • Networking – Cisco, Juniper, Nortel, Brocade
  • Backup Software – NetBackup, TSM, Networker, Commvault
  • Applicants should have excellent verbal and written English communication skills and have the willingness to be assigned on other TRT locations when necessary.
  • Candidates with personal vehicle would have an advantage.
  • Server – IBM, HP, Dell, Oracle
  • Operating Systems – VMWare, UNIX (Linux, Red Hat, Solaris, AIX, HP-UX etc.)
  • Storage – EMC, NetApp, IBM, HP, Quantum, STK

How to Apply

Interested and qualified candidates should send their applications and CV’s to: [email protected]

Application Deadline  30th November, 2015.

in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.

Speak Your Mind


in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.