Etisalat Nigeria Vacancy for a Corporate Quality Head

Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the vacant position below:

Job Title: Head, Corporate Quality

Location: Lagos,NG

Job Summary

  • Implement a process blueprint for Etisalat by developing, implementing and embedding process architecture and systems that drive and support the achievement of key performance indicators.
  • Implement a culture of continuous improvement that drives efficient and effective cross functional business processes.

Principal Functions

  • Provide relevant input in the development of the Corporate Quality & Excellence strategy and assist in ensuring its timely execution.
  • Develop business architecture requirements; scope and boundaries through facilitation of focus group sessions with departmental/divisional heads.
  • Oversee the development of process improvement methodology and ensure the implementation of approved optimised processes.
  • Keep abreast of global and local best practice as it relates to the operations of corporate quality.
  • Continuously review the activities of the division, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
  • Identify required resources, personnel and funding to achieve the department’s strategy.
  • Establish and maintain relationship with key internal and external stakeholders.
  • Coordinate the development, implementation and embedding of process architecture for Etisalat.
  • Liaise with relevant departmental/divisional heads to define organisation wide process standards in line with Etisalat’s corporate goals and objectives.
  • Coordinate the documentation and implementation of process and enterprise models that support achievement of business strategy and objectives.
  • Develop detailed project plans and schedules for the review, engineering and implementation of processes.


  • Assist in ensuring organisation wide compliance with agreed corporate process standards.
  • Supervise the preparation of process audit work plan and the periodic evaluation/audits of Etisalat operational processes.
  • Provide appropriate recommendations to improve quality of operational processes and systems in liaison with process owners across Etisalat.
  • Manage inter-functional relations to ensure synergy across the various departmental functions.
  • Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
  • Monitor and control the budgetary needs of the unit.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Corporate Quality & Excellence.
  • Review detailed functional and high-level process documentation for quality and adherence to defined methodology and standards
  • Implement the work programs and plans of the division in line with agreed upon procedures and guidelines.
  • Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
  • Perform any other duties as assigned by the Director, Corporate Quality & Excellence.

Educational Requirements

  • First Degree or equivalent in a relevant discipline.
  • Postgraduate/ professional qualification in a related field will be an added advantage.

Experience, Skills & Competencies

  • Nine (9) to twelve (12) years work experience, with at least three (3) years in a managerial role.

How to Apply
Interested and qualified candidates should:
Click here to apply

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