Customer Service Team Lead Job Vacancy At Maersk

Are you an assertive and enthusiastic individual aspiring for better developmental growth in line with your customer service career plans within a global business? Have you been looking for a more challenging experience? Can you raise the bar and create a positive impact? Damco Nigeria has an opportunity for you.
Key Responsibilities

 Ensure service delivery in line with customer expectations for import/Export customers
 Manage relationship with current & new customers
 Manage relationship with current customs and other government agencies.
 Coordinate handling of files between Customer service and Operation units.

Primary Responsibilities:
 Ensure Damco delivers the product sold to customers.
 Manage job costing for operation as per approved template.
 Coordinate handling of file between departments and ensure file is handled in a timely manner.
 Send daily status update on current files.
 Manage written correspondence between OPS department and Customer service.
 Keep Customers updated on cargo status before and after arrival of vessel.
 Confirm and verify declarations then advise clients of expected duty amount and HS code(s) used.
 Supervise clerks who raise Invoice for shipping/terminal and other charges which must be prepaid.
 Receive duty receipt from clients and handover to responsible operations clerk.
 Follow up on entries with operations clerks and advice customer on status.
 Advice customers on queries encountered during verification/examination and discuss/agree on a workable solution.
 Proffer ideas and solutions to all queries from government agencies.
 Escalate all major issues that cannot be resolved by self to customer service manager.
 Ensure files are concluded timely and cross-checked for all necessary documents with attachments and ensure handover to documentation team for invoicing.
 Follow up with trucking team for delivery of containers for revalidation etc.
 Update fields in TrakIT that are assigned to function in a timely and correct manner.
 Ensure CS Manager is in the know of all major communication with customer service teams.
 Coordinate performance review meetings with clients on monthly basis

Secondary Responsibilities:
 Maintain and enhance close working relationships with all other internal customers and government authorities.
 Ensure operational excellence and coordination
 Ensure pro-active communication internally and externally.
 Ensure all issues affecting Damco are addressed within Organization as deemed required.
 Ensure Data Quality of TrakIT updates.
 Proactively suggest best possible ways of working and resolve issues/queries.
 Avoid major risks to the company

Position Qualifications:
 A degree in business management, social sciences or equivalent is desirable.
 Proficient in English as well as relevant local languages (verbal and written).
 Minimum 3 years of experience in logistics industry and customer service operations department for a fast-paced service company.
 Good knowledge in customs documentation and requirements.
 Excellent communicator, persuasive and enjoy solving problems.
 Ability to work in a team.

Technical Skills:
 Basic proficiency in MS office

Click here to apply

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