Customer Service Support Officers Jobs at xPlug Technologies Limited

xPlug Technologies Limited is an internet generation company based in Lagos (Nigeria) with major inclination in Software Development, Web Portal Technology and Application Development on Web, Mobile and Desktop platforms. We provide both customized and Off-shelf software to aid business operations and managements. We have developed an examination preparatory application for students intending to sit for basic school and pre-varsity examinations and need skilled marketers to market the product.

We are recruiting to fill the position of:

Job Title: Male Customer Service Support Officer

Location: Lagos

Key Role

  • Communicating courteously with customer through phone, face-to-face and email
  • Respond promptly to customer’s complaints and issues
  • Handle and resolve customer’s complaints and issues
  • Send accurate and correct result to subscribers on a prompt basis
  • Troubleshooting and maintenance of facilities to ensure excellent service delivery
  • Report on service delivery rates on a timely and daily basis
  • Provide recommendation and improvements to customer service based on feedbacks received from customers
  • Manage and update data platforms
  • Compilation and Analysis of data
  • Obtain and evaluate all relevant information to handle company’s products and services
  • Keep logs of customer’s issues, complaints and requests
  • Escalate unresolved issues to the technical team
  • Follow through on customer’s issues and complaints to resolution
  • Analyse issues and customer’s complaints to determine the level of customer service within the organization
  • Acquire and demonstrate understanding of CRM software and tools
  • Acquire a comprehensive knowledge of games schedules and timing on a daily basis
  • Perform other duties as assigned by the Operations Manager.

Key Requirements

  • Excellent Numeric and Analytical skill.
  • Strong interpersonal skills
  • Attention to detail and accuracy
  • Strong customer focus; service oriented attitude
  • Basic computer abilities with the understanding of terminology and functionality.
  • Excellent telephone presence with organized follow-up skills
  • Communication skills – verbal and written
  • Listening skills
  • Problem analysis and problem-solving

How to Apply
Interested and qualified candidates should send their CV’s to: [email protected]

Note: This position entails morning and evening shift, weekend and public holidays also with some days off in between.

Application Deadline  11th April, 2016.

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.

Speak Your Mind

*


Get a Job Today with Joblanda


Reports released in early 2016 reveal more than 1.3 million Nigerians suffered job losses during the second quarter of 2015 alone, bringing the country's total unemployment rate to greater than 6 million individuals. In an effort to combat these statistics, staffing and education advancement advocate Joblanda has launched increased efforts to work with those affected by Nigeria's diminishing employment availability.

Joblanda is focused on delivering employment, career, and educational advancement opportunities to Nigerians who are seeking them. Built on the premise of doing more than just collecting and listing vacancies, we also help ensure each vacancy is well-matched to the job seeker by organizing the listings by required academic qualifications, years of experience, and industries of expertise.

In order to drive individual and collective economic growth, we also disseminate information about scholarships and educational opportunities as well as events and initiatives that can help people advance to a better career. We want to assist people In gaining the tools and information they need to live a better life, and we know that finding a great career is vital to accomplishing that goal.

joblanda gif

GET JOB ALERTS
in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.