Customer Service & Service Quality Officer Job Vacancy at Hausba SmartHomes Limited

Hausba SmartHomes Limited Founded in 2010, with a vision to becoming the leading brand in providing bespoke electronics and home technology in modern day architecture. Hausba is a professional solution integration brand that believes in transforming lifestyles using custom home technology solution. We set out to deliver the finest brands in high-end lifestyle custom electronics and system integration to today’s technology driven home owner.

We are recruiting to fill the position below:

 

Job Title: Customer Service & Service Quality Officer
Location: Lagos
Job Purpose

  • Responsible for serving customers (internal & external) and ensuring service quality by providing product and service information; monitoring  and evaluating project progress, resolving product, service problems and implementing a comprehensive customer care Program to promote a service culture.

Specific Duties & Responsibilities

  • Receive and respond to customer service inquiries.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Generate, develop and report on a Customer Satisfaction Index.
  • Receive walk in guests and ensure they are adequately attended to.
  • Responsible to keep the reception and lounge area clean and operational at all times.
  • Creates tickets on the Support system and follows up to ensure effective resolution of the issue.
  • Ensure seamless customer/guest walk in experience.
  • Project monitoring, evaluation and maintaining customer records
  • Managing customer complains through the ticketing platform
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Other duties may be assigned

Qualifications

  • Bachelor’s Degree in any field from an accredited university or college
  • At least 3 years of experience in a Customer Service role
  • At least 2 additional years of experience in a Service Quality role
  • At least 2 years of experience in project management

Knowledge and Skills Required:

  • Excellent presentation skills
  • Pays attention to details
  • Excellent analytical and organizational skills
  • Team  Player
  • Excellent communications and interpersonal skills
  • Experience in delivering client-focused solutions based on customer needs
  • Knowledge of Company products


How to Apply

Interested and qualified candidates should send their CV’s to: [email protected]

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