Customer Service Representative Jobs at Riddle Technologies Limited

Riddle Technologies Limited – Approach to business is to strive to make technology an asset for your business, to be a partner of choice to your organization. To be a leading provider of technology in our area of business, by studying our client’s request, we advise, enhance and deliver the best of our services. Riddle places so such emphasis on the company’s values of Integrity, Efficiency and Fairness.

Riddle Technologies Limited is recruiting to fill the position below:

Job Title: Sales/Customer Service Representative
Location:
Lagos
Job Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas

Requirements

  • Proven customer support experience or experience as a client service representative
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Must be computer literate (including microsoft packages).
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices


How to Apply

Interested and qualified candidates should send their CV’s and Cover Letters stating why you are the right candidate for the position to: [email protected]

Application Deadline  30th December, 2016.

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