Customer Service Officer Job Vacancy At Clayfields & Harrow Limited

Clayfields & Harrow Limited – We define ourselves beyond the simple snag of customer service excellence. For us, our service quality measurement centers on a set standard of achieving zero facilities downtime for our customers. Our collective goal at Clayfields & Harrow is to simplify the task of facilities management for our customers.

We are recruiting to fill the position of:

Customer Service Officer

Job Description

  • Give customers world class experience at first contact with customers.
  • Handling inquiries from customers.
  • Listen to customers’ questions and concerns, and provide answers and solutions.
  • Ensuring Customer Retention.
  • Provide information about products and services to the business development unit.
  • Handle customer complaints.
  • Record details of customer contacts and actions taken and follow up on queries.
  • Refer customers to supervisors or more experienced employees.
  • Provide help and advice to customers using the organization’s products or services.
  • Communicate courteously with customers by telephone, email, letter and face to face.
  • Keep accurate records of discussions or correspondence with customers.
  • Weekly report on customer’s patronage and other activities.

Requirements

  • Bachelor’s Degree in any Art or Social Science field.
  • Minimum of 2 years working experience.
  • Applicants must posses excellent communication and interpersonal skills.

Method of Application

Interested and qualified candidates should send their CV’s to: [email protected]

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