Customer Service Officer Job in Lagos at Pruvia Integrated Limited

Pruvia Integrated Limited – A trade/services company, is currently seeking to employ suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer
Location:
Lagos
Job Description

  • We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • The target is to ensure excellent service standards and maintain high customer satisfaction.
  • The target is to ensure excellent service standards and maintain high customer satisfaction
  • Effectively manage large amounts of incoming calls
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools

Requirements

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be fluent with computer applications
  • BSc/HND in any discipline
  • Female Preferably
  • Applicants should be resident in Lagos Mainland
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening


How to Apply

Interested candidates should send their CV’s/Resume to: [email protected] with their valid addresses and contact numbers included. The subject of your application should the job Title

Application Deadline  23rd June, 2016.

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