Customer Service Manager Job at Reli Communication Limited

Reli Communication Limited, an organization with more than 20 years of experience on the market for holiday homes. In the South of France and Spain we have a varied offer: charming villas with swimming pool, country cottages, small castles, chalets and apartments.

We are recruiting to fill the position of:

Job Title: Customer Service Manager

Location: Lagos

Job Description

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Recruit, mentor and develop employees through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Maintain an orderly workflow according to priorities

Requirements

  • Proven working experience as a customer service manager
  • Experience in providing customer service support
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field
  • Must reside in Lagos
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Ability to think strategically and to lead


How to Apply

Interested and qualified candidates should send their applications and CV’s to: hr@relicomms.com

Application Deadline 30th October, 2015.

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