Customer Service Jobs at MasterMindsHRSG Management Consulting

MasterMindsHRSG Management Consulting, is urgently recruiting to fill this position in a clients firm:

Job Title: Customer Service Officer
Location:
Lagos
Summary

  • Incumbent will provide product and service information to existing and prospective customers; resolving product and service problems.

Responsibilities

  • Attract potential customers by answering product and service questions; suggesting information about other products and services
  • Open customer accounts by recording account information
  • Maintain customer records by updating account information.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Qualifications

  • 2-3 Years’ experience in a CRM role.
  • M.Sc will be added advantage.
  • Must be resident around Lekki axis.
  • Must be a Female.
  • B.Sc/ HND in any discipline.
  • Certified member of a recognized CRM body.

Skills:

  • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

Job Title: Head- Customer Service
Location:
Lagos
Summary

  • Incumbent shall be responsible for overseeing the customer service and recovery departments and ensuring the company delivers the highest level of customer service possible. Supervises, trains, coaches, and mentors employees.

Primary Responsibilities
Customer Service Department:

  • Investigate customer’s problems and find solutions.
  • Communicate with customers via phone, email, or letter.
  • Hire, train, and terminate customer service officers (CSO).
  • Provide scripts to read from during phone calls.
  • Handle major incidents that cannot be resolved by CSO’s.
  • Resolve complaints and order issues.
  • Ask customers to provide feedback on CSO’s and customer service experience.
  • Keep abreast of new company products and services.
  • Issue refunds to customers.
  • Analyze data and statistics.
  • Compile and print reports on overall customer satisfaction.
  • Isolate and identify areas of improvement.
  • Train agents on how to adequately address problem over the phone or how to write correspondence.
  • Work with management on customer service initiatives.
  • Utilize social media to respond to customer complaints and praise.

Remedial/Recovery Department:

  • This unit is responsible for tracking the milestone payment of client to ensure client do no default in their payments. Incumbent will also oversee the recovery of outstanding (over-due payments from clients).
  • The incumbent shall be assisted by a Customer Service Officer and a Remedial Officer in the discharge of work duties.

Qualifications

  • 5-7 Year’s experience in a CRM role
  • B.Sc/ HND in any discipline
  • Certified member of a recognized CRM body
  • M.Sc will be added advantage
  • Adequate Knowledge of the real estate industry
  • Must be resident around Lekki axis.
  • Must be a Female.

Skills:

  • Multi-tasking
  • Observations skill
  • Communication skill
  • Proactive
  • Goal getter
  • MS Office skills

Job Title: Remedial/Recovery Officer
Location:
Lagos
Summary

  • Incumbent shall be responsible for tracking the milestone payment of client to ensure client do no default in their payments and also ensure the recovery of outstanding or over-due payments from clients.

Responsibilities

  • Proficient in formulating effective debt recovery mechanisms for ensuring timely receipt of money from customers; taking legal actions for handling critical recovery cases or suing defaulters.
  • Reviewing accounts & portfolio to control recovery operations for delinquent customer and handling high value fraud cases / defaulters / insolvent clients & initiating appropriate legal actions.
  • Managing legal recovery actions
  • Formulating effective debt collection mechanisms for ensuring timely receipt of money from clients & recovery of bad debts.
  • Experience in handling key accounts, maintaining healthy relationships with clients & achieving customer satisfaction.
  • Expertise in identifying & networking with prospective clients & maintaining healthy business relations.
  • An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities.

Qualifications

  • 2-3 Years’ experience in a credit/loan recovery role
  • Adequate knowledge of the Real Estate Industry
  • B.Sc/ HND in Accounting, Finance, Mathematics or Statistics.
  • Member of a recognized professional body such as ICAN
  • MSc will be added advantage
  • Must be resident around lekki axis
  • Female

Skills:

  • Audit, Financial Skills, Customer Service, Thoroughness, Confidentiality, Analyzing Information , Decision Making, Verbal Communication, Professionalism, Quality Focus.

How to Apply
Interested and qualified candidates should email their CV’s to: [email protected]

Application Deadline  11th March, 2016.

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