Customer Service Job Vacancy At FINCA

FINCA is recruiting for highly-motivated and customer-service oriented Customer Relationship Officers (ROs) who thrive in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. The Customer Relationship Officers report to a Customer Relationship Supervisor at the branch level and are responsible for promoting and cross-selling FINCA’s products and services, analyzing credit worthiness and ability to repay, effectively managing their portfolios and ensuring compliance with FINCA policies and methodology, including adherence to Client Protection Principles and customer service standards. ROs ensure an overall positive customer experience throughout the loan cycle and high level of customer service from all interactions with FINCA.

Qualifications and Experience:

– HND or BSC level of education

– Preferred 1 year of work experience especially sales related.

– Basic mathematics, business acumen and analytical skills

– Proficiency in Computer Applications Excel /Microsoft Office

– Fluency in English required, Igbo or other local language skills strongly desirable.

Candidate Profile:

– Familiarity with and understanding of the dynamics of small businesses

– Ability to sell products and services

– Willingness to relocate to Owerri, Nigeria

– Enterprising and self-driven personality with the ability to adapt and acquire new skills

– Highly attentive to detail with excellent organizational and documentation skills

– Excellent interpersonal and communication skills

– Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity

Kindly Note:For consideration of your application, CVs must be in Word or PDF format and a maximum of 3 pages. The candidate will bear any cost for travel and accommodation if called for testing or interviews. Any relocation cost will be borne by the new hire.


in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.

Speak Your Mind


Get a Job Today with Joblanda

Reports released in early 2016 reveal more than 1.3 million Nigerians suffered job losses during the second quarter of 2015 alone, bringing the country's total unemployment rate to greater than 6 million individuals. In an effort to combat these statistics, staffing and education advancement advocate Joblanda has launched increased efforts to work with those affected by Nigeria's diminishing employment availability.

Joblanda is focused on delivering employment, career, and educational advancement opportunities to Nigerians who are seeking them. Built on the premise of doing more than just collecting and listing vacancies, we also help ensure each vacancy is well-matched to the job seeker by organizing the listings by required academic qualifications, years of experience, and industries of expertise.

In order to drive individual and collective economic growth, we also disseminate information about scholarships and educational opportunities as well as events and initiatives that can help people advance to a better career. We want to assist people In gaining the tools and information they need to live a better life, and we know that finding a great career is vital to accomplishing that goal.

joblanda gif

in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.