Customer Service Job Vacancy At Adexen

Adexen Recruitment Agency is looking for an CAO Customer Service for a global enterprise with core competencies in the fields of healthcare, agriculture and high-tech polymer materials.

Adexen Recruitment Agency is looking for an Executive Assistant for a global enterprise with core competencies in the fields of healthcare, agriculture and high-tech polymer materials.

Company

Our Client is a global enterprise with core competencies in the fields of healthcare, agriculture and high-tech polymer materials.

CAO Customer Service

Job description

  • Coordinate 36 months rolling forecast delivery plan with customers, seeking to continuously improve forecast accuracy
  • Manage the relationship with the key accounts logistics and purchasing teams
  • Closely cooperate with product supply to ensure proper demand planning is in place and to ensure products are delivered within agreed terms
  • Contributes to the achievement of the overall annual business sales objectives by ensuring all customer needs are being met
  • Monitor product shipments to customers and respect of delivery terms
  • Act as first contact for customers for incoming demands as well as proactive communication for all shipment related matters
  • Escalate to CAO and sales managers delivery and forecast related issues, answering customer complaints and proposing solutions in partnership with CAO Head
  • Elaborate and monitor specific process KPIs and identify and propose process improvement measures
  • Monitor product availability and manages safety stock levels
  • Open and maintain customer accounts
  • Monitor specific legislation development impacting our product distribution
  • Monitor credit and track payments by distributors in partnership with finance organizations
  •   Assist the head of CAO with project related activities

Requirements

  • Strong customer focused communication skills
  • Strong planning and organizational skills
  • Good mastery of English and French
  • Excellent analytical skills
  • BA or equivalent degree and 3 to 5 years of work experience, preferably in international logistics
  • Basic knowledge of SAP and APO tool
  • Advanced knowledge of MS Excel and MS Access
  • Knowledge of statistical methods
  • Basic negotiation skills
  • Ability to operate in complex environments with multiple contacts

Method of Application

To apply for this position, click here

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