Customer Service Job in Abuja at The British Council

The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all.

We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

Job Title:   Customer Service/Examinations Assistant
Region  Sub Saharan Africa
Country Nigeria
Location Abuja
Department English & Exams
Job Category Exams
Pay Band Locally appointed Grade J
Vacancy Description
Post is Pay band 2/Temporary contract (October 2015 – February 2016)/open to internal and external candidates/post is in Abuja/applicants must have the right to work and live in Nigeria.
British Council is seeking an energetic and enthusiastic professional to support Examination Services in Nigeria in delivering exams and tests and to maintain them at the highest professional standards as set out in the British Council’s EQCA (Examination Quality & Compliance Standards), examinations boards and partner standards.

See the role profile for more information on role accountabilities.

Applicants must have experience

  • Dealing with customers and enquiries in a service environment and providing service within quality standards.
  • Working quickly and accurately to tight deadlines. -Experience in administering examinations.
  • Experience of managing/supervising a group of people to achieve a specific purpose.

Relevant documents
Role Profile
BC Core Skills.pdf
BC Behaviours.pdf

How to ApplyClick Here to Apply

Application Deadline: 23:59 UK time 24th September 2015

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