Customer Interaction Supervisor Job at Lorache Consulting

Lorache Consulting – Our client, is currently seeking to employ suitably qualified candidate to fill the position below:

Job Title: Customer Interaction Supervisor
Basic Function

  • Organizes and directs the day-to-day activities related to the operation of the Call Center.
  • Responsible for managing, training & guiding call center agents in performing their duties.
  • Provides support, reports & resolves problems and complaints.
  • Carries out supervision, coaching, call monitoring, training, reviewing and disciplining of all operators/agents.
  • Attends, follows up & resolves customer complaints.
  • Carries out performance monitoring, measurement and evaluation of all operators/agents to improve efficiency.
  • Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job.
  • Monitors agents & contact center performance, and analyzes reports.
  • Helps developing schedules to ensure adequate staffing levels.
  • Supervises, plans and manages functions related to Call Center work area.
  • Oversees and directs the day-to-day activities of telephone operators and call center agents.
  • Acts as a source of information and answers operator/agents questions, assigns tasks, follows up and gives instructions as necessary.

Work Contact:

  • Routine contacts with HOD Customer Service. Frequent contact with employees in other departments for the exchange of information.

Minimum Requirements

  • Bachelor’s degree in Business Administration or related field.
  • Excellent command of English and other language.
  • Good knowledge of commonly used word processing, spreadsheet, and database software packages.
  • Five years customer service experience with at least two years in a supervisory experience leading teams (Call Center environment preferred).
  • Excellent communication, leadership and interpersonal skills.

How to Apply

Interested and qualified candidates should send their application letters and CV’s to: [email protected]

Application Deadline  15th September, 2016. 

in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.

Speak Your Mind


Get a Job Today with Joblanda

Reports released in early 2016 reveal more than 1.3 million Nigerians suffered job losses during the second quarter of 2015 alone, bringing the country's total unemployment rate to greater than 6 million individuals. In an effort to combat these statistics, staffing and education advancement advocate Joblanda has launched increased efforts to work with those affected by Nigeria's diminishing employment availability.

Joblanda is focused on delivering employment, career, and educational advancement opportunities to Nigerians who are seeking them. Built on the premise of doing more than just collecting and listing vacancies, we also help ensure each vacancy is well-matched to the job seeker by organizing the listings by required academic qualifications, years of experience, and industries of expertise.

In order to drive individual and collective economic growth, we also disseminate information about scholarships and educational opportunities as well as events and initiatives that can help people advance to a better career. We want to assist people In gaining the tools and information they need to live a better life, and we know that finding a great career is vital to accomplishing that goal.

joblanda gif

in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.