Customer Contact Solutions Nigeria Limited recruitment for Graduate Call Centre Agents

Customer Contact Solutions Nig. Limited has been a leader in the contact center management and operation in Nigeria for over 10 years helping corporate organizations gain market retain customers, gain penetration and increase their overall profitability. Due to expansion we are looking to hire young, energetic and self-driven individuals who are interested in starting off or build a short/long term career telemarketing, customer service or sales. Our work environment is friendly, growth oriented, equal opportunity and driven by learning.

Customer Contact Solutions Nig. Limited is recruiting to fill the vacant job positions of:

Job Title: Call Centre Agents
Work Hours: Weekdays (9-6)
Job Description

  • Build customer interest in the service and product offered by the company
  • Educate customer on new and existing products on the network
  • Effective and professional Brand cross-selling of company products & services
  • Minor Technical Troubleshooting &gathering information from clients to identify root causes of their issues or dissatisfaction. Proffering appropriate causes of action to ensure the result is a win-win and document the interaction through CRM or contact tracking.
  • Follow through on commitments made to customers in the course of selling.
  • Maintain a detailed knowledge of business processes and procedures
  • Make use of the Customer Service Professional (CSP) behavioral pattern to give an indelible customer experience
  • Deliver world class customer service by cross-selling with vibrancy and personal confidence
  • Meet or exceed monthly performance goals including quality, adherence, sales target and others
  • Provide accurate product information and serve as a knowledgeable resource for customer
  • Manage daily customer requests and inquiries during contact, ensuring issues are appropriate, accurately and promptly escalated to Supervisors for further escalation for resolution.
  • Perform other tasks as may be assigned by the Call Centre Management. These instructions would be reasonable and aligned to the Organization’s objectives.

N40,000 per month (equal growth opportunities after 3 months)

How to Apply

Interested and qualified candidates should send their CV’s to: [email protected] with the subject as “Application for Call Center Agent“.


  • We try to view all applicants prior to shortlisting, however, only suitable candidates will be contacted.
  • Assessment will include: written assessment, group sessions/face-to-face interview

in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.

Speak Your Mind


Get a Job Today with Joblanda

Reports released in early 2016 reveal more than 1.3 million Nigerians suffered job losses during the second quarter of 2015 alone, bringing the country's total unemployment rate to greater than 6 million individuals. In an effort to combat these statistics, staffing and education advancement advocate Joblanda has launched increased efforts to work with those affected by Nigeria's diminishing employment availability.

Joblanda is focused on delivering employment, career, and educational advancement opportunities to Nigerians who are seeking them. Built on the premise of doing more than just collecting and listing vacancies, we also help ensure each vacancy is well-matched to the job seeker by organizing the listings by required academic qualifications, years of experience, and industries of expertise.

In order to drive individual and collective economic growth, we also disseminate information about scholarships and educational opportunities as well as events and initiatives that can help people advance to a better career. We want to assist people In gaining the tools and information they need to live a better life, and we know that finding a great career is vital to accomplishing that goal.

joblanda gif

in your inbox

Subscribe to our mailing list and get vacancies and employment updates to your email inbox.